VOIP Cisco Engineer

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VOIP (Cisco) Engineer
Chevy Chase, MD
2 openings for VOIP Engineers (6 month initial contracts with extensions likely) with a large enterprise organization in Chevy Chase, MD. The Telecommunications department is seeking highly motivated, organized, systems engineer with minimum 5 years of experience in VoIP telephony systems design, implementation, and support. Strong technical leadership is required to drive large scale system deployments throughout the organization.
Core Responsibilities:
- Implement and maintain VoIP telephony initiatives for contact centers and back office
- Interface with business customers and peer IT teams to develop & analyze requirements and solution/system delivery
- Develop process and procedures for implementation and operational support of systems
- 24x7 production support & technical support to team and customers


Essential Skills:
- 5 years VOIP Engineering experience
- Hands on knowledge of Cisco Unified Contact Center Enterprise (UCCE), Unified Communications Manager (UCM):
- CVP v8.5 (includes CVP Studio)
- UCCE 9.0
- CUCM 9.0
- Unity Connection 9.0
- Cisco Unified Intelligence Suite
- Cisco Prime 9.0
- Understanding & experience in implementing, operating, configuring, and troubleshooting a converged IP network
- IOS Device Configuration & Troubleshooting
- IPv4 addressing
- Subnetting
- VLANs / Voice VLANs
- QoS for Voice
- Network trace tools (e.g. Wireshark)
- Proven experience in end-to-end problem determination/troubleshooting system issues
- Design/Architect IP Telephony systems
- Familiarity with SIP integration techniques - carrier, cross systems, etc.
- Experience in providing contact center solutions (call routing, CTI, systems integration, etc.)

Plusses:
- CISCO Prime 9.0( )
- CVP v8.5 (includes CVP Studio)( )
- Legacy telephone systems (ACD,PBX, IVR, ICM/CTI, Voice mail, etc) ( )
- Knowledge of legacy telephony systems (ACD, PBX, IVR, ICM/CTI, Voice Mail, etc.) and client/server & database/reporting applications desired
- Proficient in MS Office product set: MS Word, Excel, power point, Visio, Project
- Experience in systems and business analysis

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