State of Washington
Description Telephony Customer Support Technician (ITS3) \u00a0Washington Technology Solutions (WaTech) operates the state's core technology infrastructure, the central network and data center and supports enterprise applications. WaTech also houses the State Office of the Chief Information Officer and the Office of Cyber Security. Our customers include state agencies, county, city and tribal governments as well as nonprofits. We enable public agencies to better serve the people of Washington through technology. \u00a0 What would you be doing in this role?\u00a0 The WaTech Telephony Customer Support (TCS) team provides and manages voice communication services to state agencies, county, city, and tribal governments as well as nonprofits. These services were established to consolidate and standardize technology, provide competitive cost, and design and deliver reliable services to the Enterprise for the citizens of Washington. As a member of the Telephony Customer Support team you will consult with State Wide Enterprise Customers in order to design, implement and program voice services unique to Avaya and Nortel PBX systems (Digital\/VOIP), Analog Centrex\/Centranet services, associated voicemail systems, and Switch Long Distance (SLD). You will have the opportunity to: Perform station configuration changes in a multitude of Voice Systems. Devise work procedures and innovative approaches to complete assignments and projects associated with voice services. Independently investigate root cause of telephony repair problems by analyzing station set configuration and using technical references and resources. Provide assistance to Telephony Project Managers in the implementation of Local Telephony service projects. Oversees work with vendors to resolve problems and to implement customer requests. Effectively process service order requests through a SQL billing database. Here's what we are looking for: Four years of telephony experience on\/with Telecommunications Infrastructure systems including PBX Services (Digital\/VoIP), Analog Centrex Central Office Services, Voicemail services by providing customer or technical support such as consulting, analyzing, programming, and problem resolution. OR An Associate's degree OR equivalent two years of vocational training in computer science or related field of study AND three years of the experience listed above. OR A Bachelor's degree in computer science or related field of study, Information Systems or related technical discipline AND two years of the experience listed above. An ideal candidate may also have these desired qualifications: Experience working with customers to configure and implement services unique to Avaya PBX (digital\/VOIP), Nortel PBX, analog Centrex Systems, and associated voicemail. Use of Ticket Tracking Tool for customer requests and incidents. Use of Sharepoint and\/or One Note as resource repository for established work processes and training. Basic and Advanced Avaya System Training. How to Apply: Applications for this recruitment will only be accepted electronically. Please select the large apply button at the top of this announcement for instructions. You may need to create a profile and account in Washington State's automated tracking system,\u00a0NeoGov. To be considered for this position you will need to: Answer any and all\u00a0 supplemental questions . Provide a\u00a0 letter of interest \u00a0that addresses your interest in this position and ability to perform the responsibilities described for this role. Provide a \u00a0resume \u00a0that clearly demonstrates how your experience, training, and education make you a viable and competitive candidate for this position. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. First round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant's advantage to apply as early as possible. Contact us:\u00a0 For inquiries about this position, please contact\u00a0 Jamie Robinson\u00a0 at\u00a0 (360) 407-8810\u00a0 or email to\u00a0.\u00a0 \u00a0 WaTech\u00a0is committed to providing equal employment opportunity and equal access in a non-discriminatory manner to its programs and services for all persons without regard to race, creed, color, marital status, gender, sexual orientation, religion, age, national origin, political affiliation, honorably discharged veteran or military status, or the presence of any real or perceived sensory, mental, or physical disability. \u00a0 Persons requiring accommodation in the application process or for an alternative format may contact Jamie Robinson\u00a0at (360) 407-8810 or\u00a0. Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.\u00a0WaTech\u00a0complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of\u00a0employment. \u00a0 To learn more about please view our site.
State of Washington
Website : http://access.wa.gov/
The purpose of Access Washington is to promote public service to citizens and businesses by: Expanding business and citizen access to government services and government information; Offering an easy and convenient process to conduct online transactions with State government; Accelerating the delivery of quality online government services; Improving the level of customer service from State government; and Extending online government services to all citizens in Washington State. Access Washington recognizes that it is necessary to include links to websites outside Access Washington control. The purpose of this section is to clearly state that the Access Washington website is not a public forum for communication and debate. Links to external Websites from the Access Washington pages are established and retained at Access Washington discretion. This page also provides guidelines on when links to external sources are inappropriate.