Cox Enterprises, Inc.
At Cox, we connect people to the things they love. Now we\u2019d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As an Inbound Sales Representative (Spanish Bilingual), you will play a pivotal role in the continued stability and growth of our organization by serving as a front-line representative of the Cox brand in a sales capacity.\u00a0
The Inbound Sales Representative (Spanish Bilingual) role is a highly consultative sales opportunity, operating in a call center environment. Call center hours of operation are 5am \u2013 8pm, Mon \u2013 Fri and 6am \u2013 6pm, Sat; shift schedule will be determined at time of hire and subject to change.
As part of a customer loyalty driven team, highly motivated individuals will earn an hourly rate of $12.89 and an additional $1.00 per hour for bilingual differential pay.\u00a0 The target commission is $2,000 a month.\u00a0 There is potential to earn up to and beyond $70,000 as a high performer.\u00a0 Higher performers are eligible for accelerated pay up to two and a half times their monthly incentive.\u00a0
In this role, you will:\u00a0
\u2022Drive call center sales for all Cox residential services and product lines to maximize profits, while ensuring customer satisfaction through the call center sales channel.
\u2022Understand and promote current marketing campaigns in order to sell to customers accurately and effectively, from a call center environment.
\u2022Provide outstanding customer service to customers in conjunction with a sales or retention interaction.
\u2022Live the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
At Cox, we offer:
\u2022Competitive wages with potential for additional financial incentives for motivated team members!
\u2022FREE Internet and other Cox discounted services
\u2022Medical, Dental, and Vision Benefits first day!
\u2022Casual, yet energetic and engaging work environment
\u2022Retirement Benefits including 401(K) matching
\u2022Work-life balance, including generous time off policies:\u00a0 Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays
\u2022Tuition Assistance provided
\u2022High degree of commitment to our communities including volunteer opportunities
\u2022Career Advancement Opportunities across the Cox family of companies
Unleash your potential with Cox Communications as an Inbound Sales Representative, where you will be enhancing the lives of our customers and your career. Apply today!
Primary Responsibilities and Essential Functions
\u2022Receive calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales environment.
\u2022Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer\u2019s reason for calling.
\u2022Achieves monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of sales skills, defined sales call flow structure, and adherence to provided schedule.
\u2022Responds to customer needs for Cox products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers\u2019 need based on Cox prescribed call flows.
\u2022Maintains accurate records of sales activities on a daily basis.
\u2022Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.\u00a0
\u2022Researches and reviews competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
\u2022Responsible for utilizing multiple customer databases to access, change or input account information for new and existing customers.
\u2022Provides outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
\u2022Other duties as assigned
\u2022 HS diploma, GED, or relevant work experience\u00a0
\u2022 Excellent computer skills
\u2022 Effective communication skills
\u2022 Demonstrated ability to multi-task
\u2022 Excellent interpersonal skills to work effectively with teams throughout organization\u00a0
\u2022 Excellent ability to persuade others through direct/indirect influence
\u2022 Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction
\u2022 Demonstrated ability to establish collaborative customer relationships in a fast-paced environment
\u2022 Demonstrated capacity to thrive in a high-change, often ambiguous business environment
\u2022 Fluent bilingual (English/Spanish) communication skills both verbal and written
\u2022 Eligibility to work in the United States.
\u2022 Experience in telecommunications industry
\u2022 1 or more years in a sales quota environment
\u2022 2 or more years of experience required in related field (i.e. Retail, Training, Indirect Sales, etc.)
About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual\u2019s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Organization: Cox Communications, Inc.Primary Location: US-AZ-Phoenix-1550 W Deer Valley RdEmployee Status: RegularJob Level: Individual ContributorShift: Day JobTravel: NoSchedule: Full-timeUnposting Date: Ongoing
Cox Enterprises, Inc.
Website : http://www.coxenterprises.com
Cox Enterprises is a leading communications, media and automotive services company. With revenues of nearly $16 billion and approximately 50,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, commercial telecommunications and advertising solutions); Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms); and Cox Automotive (automotive-related auctions, financial services, media and software solutions). The company's major national brands include AutoTrader.com, Kelley Blue Book, Manheim, Savings.com and Valpak.