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Job Details

LAN/WAN Support Specialist - 3rd Shift VG00103 Job

Company name
Science Applications International Corporation-(SAIC)

Washington, DC

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LAN/WAN Support Specialist - 3rd Shift (VG00103) (Job Number:433365)


Job Description

- This is an entry to mid-level position within the Vanguard 2.2.1 Program's Service Management Office (SMO), acting as an LAN/WAN Support Specialist. This position is for shift work on the LAN/WAN Operations team supporting the Domestic Technical Services (DTS) branch of DoS.

- This is a 3rd shift position, typical shift is 11 PM - 7 AM five nights a week.

- The position directly supports DoS on-site to monitor the LAN/WAN network and assist in troubleshooting and resolution.

- Support the Secure Voice and Video networks.

- Individual will be responsible for providing Defense Red Switch Network (DRSN) Operations and Maintenance (O&M) support including, but not limited to the following: System equipment installation, maintenance and monitoring, performing in-service and out-of-service testing, documenting test results, performing fault isolation, troubleshooting circuit problems, re-keying cryptographic devices, reconfiguring equipment, tracking maintenance on equipment, reporting outages to the Technical Control Facility (TCF), fabricating cables (as needed), maintaining and testing equipment spares and supplies.

Description of Duties:

- Monitoring network infrastructures and performing troubleshooting as issues arise.

- Escalating issues as required to Tier 3 staff and monitoring issues through the trouble life cycle.

- Assisting with updating standard operating procedures, network topology documentation, and other documentation.

- Documenting activities in Remedy helpdesk and incident management system, as part of day-to-day operations and to support SLAs, reporting metrics, and key performance indicators.

- Performing IOS and software upgrades on network infrastructures.

- Ensuring mid-shift SLAs are met and identifying trouble areas that could negatively impact the ability to maintain SLAs.

- Rack-mounting and de-installing communications equipment and associated cabling.




Required Education/Experience/Skills/Certifications:

- Active Top Secret clearance is required.

- Associates degree or equivalent training, and 2 years experience with voice, data and LAN/WAN communications systems.

- Operator/maintenance training or experience on various crypto equipment such as KIV-7M, KG-75, KG-175D, and TACLANE.

- Experience in the tech control environment.

- Basic electronics or computer repair skills.

- Technical writing skills.

- Able to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks.

Desired Education/Experience/Skills/Certifications:

- Defense Red Switch Network (DRSN) experience.

- Technical training in computer science or related field.

- Experience repairing and terminating fiber optic cables.

- AutoCAD or Visio experience.

- Radio/satellite background.

- CCNA certification.

- Network+ or comparable certification.

- ITIL ® Foundation certification.

- Familiarity with DoS environment (data and voice networks, IT security systems, policies and procedures), Foreign Affairs Handbooks (FAHs), Foreign Affairs Manuals (FAMs) preferred.


SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit

EOE AA M/F/Vet/Disability

JOB POSTING: Jan 10, 2018, 10:32:03 PM






SHIFT: Night Job

SCHEDULE: Full-time

Company info

Science Applications International Corporation-(SAIC)
Website :

Company Profile
The setting for SAIC's startup in 1969 was not much different than that of many companies that begin with a few dollars and a good idea. Small, austere offices with rented desks and typewriters that have seen better days. People furiously working days, nights and weekends, hoping to curb the anxiety over the future. For SAIC, it began in offices with a tremendous ocean view (rented for $2.40 per square foot per year) in the sleepy village of La Jolla, California. "We had the added advantage of having as our next-door neighbor, a ballet studio," recalls founder J. Robert Beyster, Ph.D. "On the balcony in front of us, just to keep things light-hearted, the ballerinas would dance by as we did our research."

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