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Job Details

Program Manager Systems Experience Retail Mobility Team

Company name
T-Mobile USA, Inc.,(metropcs)

Bellevue, WA

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Job Description:

The future of our stores is retail mobility ¢ ‚¬ enabling mobile selling! Represent the retail mobility technology team as the product/business owner for in-store technology that enables our mobile strategy. This includes obtaining field feedback on technology needs and evaluating, selecting and partnering with IT to build and roll out to the stores.

Manage program level tasks and contribute to technology experience strategies and implementation for a specific technology programs. Serve as a lead for specific capital and operational projects. This role is ultimately responsible for all planning and preparation for any change that impacts the frontline experience. Inform and contribute to the development of the technology strategy for a specific functional area to enable selling of our products, customer service, and a positive employee experience. Act as a liaison between cross-functional technical and Frontline organizations to secure alignment of system requirements, design strategies, and successful implementations from concept through launch and continuous improvement.


Enterprise Core Competencies

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions

In partnership with the business and cross-functional partners, provide business and technical subject matter expertise to lead medium to large complexity programs delivering on systems experience strategy for the Frontline across multiple systems or a large, complex system.

Guide and make decisions on the development and design of the systems experience; inform usability and functionality as it relates to employee experience. Advocate for and protect the employee experience throughout program.

Create, own, and/or approve systems experience roadmap for functional area informed by broad knowledge of the systems, user groups, and stakeholder groups. Own execution, communications and prioritization.

Lead and drive cross functional teams in issue identification, problem management, and resolution for systems and process escalations impacting the Frontline.

Communicate with executive leadership, business partners, and stakeholders on program status and cross-functional issues and escalations impacting the program and/or production systems.

Identify Frontline business needs and present concepts to business leadership. Includes business case, project proposal, funding estimates, and concept initiation.

Mentor, provide strategic and tactical direction, exert positive influence, and serve as an escalation resource to System Experience Analysts and System Experience Managers.

Also responsible for other Duties/Projects as assigned by business management as needed.


Minimum required

3-5 years of wireless experience, within or supporting Care or Retail

5 years ¢ ‚¬ experience in organizational programs, project management or related area

2-4 years of analysis or systems production support, including Problem Management

Proficient in Excel, Word, PowerPoint, Visio

Competence with multiple software development lifecycles, i.e. RUP, SCRUM, Waterfall


T-Mobile program or project manager experience preferred

Excellent written and verbal communication skills

Demonstrated strong collaboration skills and organizational skills with a history of anticipating issues and taking proactive action to develop and implement an appropriate response plan.

Experience working effectively with a variety cross-functional partners


Bachelor ¢ ‚¬ s degree preferred. Additional relevant work experience may be considered in lieu of degree

Company Profile:

As America ¢ ‚¬ s Un-carrier, T-Mobile US, Inc. (NASDAQ: ¢ ‚¬Å“TMUS ¢ ‚¬?) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company ¢ ‚¬ s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

EOE Statement:

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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Bellevue, WA, 98006, United States



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Company info

T-Mobile USA, Inc.,(metropcs)
Website :

Company Profile
We announced that MetroPCS and T-Mobile have officially joined forces. We believe things are only going to get better for you as we aim to provide you with more phone choices, more value and more coverage and resources now that we have combined MetroPCS and T-Mobile.

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