Senior Data Engineer

Profile

Job Title: Senior Data Engineer
Location:
Northeast
Position Type:
Permanent – Full time
Reports to:
Manager – NOC
Company overview:
Carousel Industries designs, delivers and supports the technology solutions that become the foundation of our clients’ businesses. This includes unified communications, virtualization, Voice over IP (VoIP), visual communications, security initiatives and collaboration and data infrastructure solutions. These solutions integrate the best applications from the best technology providers and are implemented with agility and speed to create a competitive advantage for our clients.
Since Carousel was founded in 1992 we’ve grown an average of 30% - 50% per year with estimated 2011 revenues of over $300 million. Today we have over 5,000 customers, including 35 of the Fortune 100. We have 1,000 employees that work from 27 offices nationwide. Our corporate headquarters is located in Exeter, Rhode Island. This is where our finance and operations departments are located, including our primary NOC, testing lab, customer briefing center, and our warehouse. Our sales, sales support and marketing departments operate from our Windsor, CT office.
Position Overview
The nature of this job requires deep process and product knowledge to function as an internal consultant to the NOC team, external and internal customers. Individual will apply proven communication, analytical, technical and problem solving skills to help maximize the benefit of the technologies/products being utilized. The NOC Sr. Engineer will serve as a subject matter expert and will receive escalations from Technical Analysts, Technicians, and Engineers.
Responsibilities
I. Lead Responsibilities
Management point person for assigned shift’ provide technical guidance and direction to NOC Technicians/Analysts.
Assists Team Lead with monitoring and improving team processes and performance.
Assist in project portfolio development (justification, scope, costs, resource plans etc.)
Determine root causes on significant incidents and drive any identified NOC action items to resolution.
Lead problem investigations and report on progress.
II. Customer Support
Provide technical support as needed (support incidents, change requests, project tasks, and attend customer calls).
Responsible for operational tasks supporting high availability, rapid recovery and restoration of complex and large network environments.
Analyze and ensure the resolutions of technical and client problems while providing quality customer service.
Partners with internal teams and third party vendors both during routine deployment and outages.
Partner with multiple teams across the organization to identify and track key metrics.
Serve as a project lead for special projects as assigned.
Represent team in various meetings (project reviews problem investigations, audits, meetings with business stakeholders, etc).
Maintain discipline and professionalism during all interactions and in all verbal or written communications.
III. Reporting, Analysis and Service Planning
Investigate and analyze platform-wide sessions, traffic and other graphics.
Analyze and create customer facing reports utilizing various platforms (MS Office, Visio, etc.)
Assists in the creation and documentation of troubleshooting guides for the NOC.
Responsible for inputting data into Carousel’s ticketing, alarming and other internal systems.
Performs routing reporting and analysis of data elements via various client access methods/systems.
Documents troubleshooting sets and results in a concise and detailed manner.
Plan and organize own day to day tasks within the parameters set out by senior staff in line with service delivery.
IV. Technical Knowledge of Product Deployments
Effectively articulate on features and benefits of product releases and services.
Maintain current technical certification levels and achieve additional certifications in new technologies to provide support during deployments.
Become proficient in the current product portfolio that is sold in regards to job responsibilities.
Subject Matter Expert (SME) within named disciplines.
Non-Essential Duties and Responsibilities:
Assists Team Lead and NOC Manager with various projects.
Performs other duties as assigned.
Required Knowledge and Experience
Associates Degree or minimum of 5 years of experience in a technical role required. Bachelor’s Degree is preferred.
4-7 years of experience in telecommunications managed services or similar environment.
Advanced knowledge of multiple disciplines within the telecommunications field.
Highly motivated self-starter with positive attitude to face the challenges of a very fast-paced environment.
Demonstrated ability to provide technical support to technical and non –technical users.
Strong working knowledge of traditional voice, data and converged technologies, with desire to learn new technologies.
Excellent communication, organizational and time management skills.
Advanced troubleshooting, problem solving and analytical skills.
Ability to work independently as well in a team environment.
Must be able to learn new things quickly, need minimal direction, and handle multiple tasks simultaneously.
Strong computer skills, including intermediate typing abilities.
Experience with Microsoft Office – intermediate to advanced (preferred).
Carousel Industries will offer to the ideal candidate:
Competitive compensation
Comprehensive benefits package, including 401K
Paid Holidays, Personal time, and Vacation
*Carousel Industries is an Equal Opportunity Employer.
Carousel Industries
Web: ****

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