Cox Enterprises, Inc.
Director, Technology','1717495','','Cox Communications','!*!Cox Communications is seeking highly motivated, experienced and enthusiastic Director to serve as Platform Owner for the Solutions Center (Pega Rules Process Commander/Next Best Action) Platform. As Platform Owner this resource will be responsible for managing the architectural design, analysis, development, testing, and operational support and maintenance of the Solutions Center Pega Platform. This person will be also be responsible for maintaining business and cross-technology relationships, building a backlog and roadmap of functionality aligned with Cox Communication’s Customer Care strategic objectives for the Solutions Center platform.
Directs BSS Solutions Center teams, responsible for Solutions Center platform strategy analysis, development, testing, and support.
Works closely with senior technology management to define the platform roadmap, establishing foundational guiding principles and tenets to drive a common vision and understanding of measurable objectives.
Anticipates industry change and evolution, relating those changes to current and future needs.
Collaborate across technology in establishing a unified architectural roadmap representative of business needs and aligned with BSS defined capability mastering.
Oversees and leads contract negotiations and vendor management.
Act as an ambassador for the Solutions Center Platform internally and externally. Work with key stakeholders across the company to understand business and cross-technology needs and to align those needs with the platform roadmap.
Consults with business leaders to translate technical support objectives, key performance indicators, and assisted customer journeys into technical capabilities.
As People Leader for the Solutions Center Platform, effectively manage, develop, and inspire direct reports and contracted resources to produce at a high level. Participate in resource planning on recurring basis.
Organize & drive team activities according to accepted Agile principles and in accordance with the Solutions Center Pega engagement model. Influence and manage Product Owner Team activities including backlog health monitoring and roadmap planning.
Defines, directs and manages operational support organizational structures, monitoring instrumentation, and processes to ensure continuous improvement.
Budgetary responsibility for technology forecast, burn, and associated resource planning.','','','!*!Minimum
12 years of software development/delivery related experience
Proven record of accomplishments in major Enterprise level projects
Minimum 3 years Customer Care experience
Minimum 3 years Telecommunications industry experience
Experience managing development, testing, and operations teams
Superior organizational skills and attention to detail
Excellent written and verbal communication skills
Demonstrated ability to think strategically about business, product, and technical challengesPreferred
Demonstrable knowledge of end-to-end business processes required to sell and support video, high speed data, phone, and security products
Understanding of Hybrid Fiber Coax networks, failures points, equipment telemetry and troubleshooting processes
Master’s degree in related discipline
Experience with VersionOne, Rally
Pega expertise desired
','!*!About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.','Cox Communications, Inc.','US-GA-Atlanta-6305 Peachtree Dunwoody Rd NE','','Regular','Director/Senior Director','Day Job','','No','Full-time','Ongoing','Director, Technology
Cox Enterprises, Inc.
Website : http://www.coxenterprises.com
Cox Enterprises is a leading communications, media and automotive services company. With revenues of nearly $16 billion and approximately 50,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, commercial telecommunications and advertising solutions); Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms); and Cox Automotive (automotive-related auctions, financial services, media and software solutions). The company's major national brands include AutoTrader.com, Kelley Blue Book, Manheim, Savings.com and Valpak.