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Infrastructure Engineer-Telecommunications

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Kansas City, MO

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:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:u003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSTRONGu003eu003cSPAN style=COLOR: #333333\u003eJOB SUMMARYu003c/SPANu003eu003c/STRONGu003eu003cBRu003eu0026nbsp;u003cBRu003eu003cSPAN style=COLOR: #333333\u003eThe Infrastructure Engineer Telecommunications participates in the development of an Enterprise approach to system specification, engineering, operational, administrative, capacity management, maintenance and support services for the Hu0026amp;R Block information telephony infrastructure.u0026nbsp; u003c/SPANu003eu003cBRu003eu0026nbsp;u003cBRu003eu003cSPAN style=COLOR: #333333\u003eThe Infrastructure Engineer scope of control typically includes one or more of the following:u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003cBRu003eu0026nbsp;u003cOL dir=ltru003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eNetworks and data communication,u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eTelecommunication systems,u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eServer and/or desktop systems,u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eStorage and data management solutions,u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eApplication management and support.u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003c/OLu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu0026nbsp;u003cBRu003eu003cSPAN style=COLOR: #333333\u003eThis position provides technical research and recommendations as needed to supplement the Senior, Lead and Principal Engineer,u0026nbsp; provides support in the areas of technical support escalation, operational logistics, incident and problem resolution services resulting in deployments with optimal Mean Time to Restore (MTTR) and Mean Time Between Failure (MTBF) characteristics. u003c/SPANu003eu003cBRu003eu003cSPAN style=COLOR: #333333\u003eu0026nbsp;u003cBRu003eu0026nbsp;u003c/SPANu003eu003cBRu003eu003cSTRONGu003eu003cSPAN style=COLOR: #333333\u003eESSENTIAL DUTIES AND RESPONSIBILITIESu003c/SPANu003eu003c/STRONGu003eu003c/FONTu003eu003c/FONTu003eu003cBRu003eu0026nbsp;u003cOL dir=ltru003eu003cLI style=TEXT-ALIGN: justify\u003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eDaily telephony system management of AVAYA CM/Nortel CS1 PBX switches, CMS, AES, Context Store, Aura Messaging system, Experience Portal IVR and peripherals (Gateways etc).u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003ePerform Add/Moves/Changes to support Contact Center Agent/Skill/Vector modifications.u0026nbsp;u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003ePerform Routing changes using Route It to support Contact Center.u0026nbsp;u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eProactively engage as the Tier 1 escalation point to resolve system, software or hardware deficiencies in existing Telephony systems.u0026nbsp; This may include performing technical research, developing a corrective plan of action or collaborating with vendors for analysis.u0026nbsp;u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eProvides effective and timely resolution to Telephony hardware and software applications utilizing industry best practices and Hu0026amp;R Block corporate standards.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eProvides timely and consistent communication on overall systems status and operational issues as required by support and customer groups.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003ePerforms deployments of new or upgrades of Telephony Infrastructure utilizing Hu0026amp;R Block configuration standards and processes.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003ePerforms routine system capacity monitoring, planning and implementation.u0026nbsp;u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eImplements, maintains and monitors telecom systems with telecom monitoring tools.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eProvides recommendations for improvement of existing services, or new services to the Manager Telecommunications.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eApplies approved standards, procedures and industry best practices to ensure performance, confidentiality, security, integrity and availability of applicable systems or solutions.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eDocuments new and existing processes, common tasks or infrastructure configurations and creates or maintains applicable diagrams.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eFollows prescribed change management and governance processes for the hosting infrastructure and corporate IT infrastructure.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSPAN style=COLOR: #333333\u003eParticipates on cross functional project teams to build, deploy, and maintain IT infrastructure components to meet client business needs and internal IT objectives.u003c/SPANu003eu0026nbsp;u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eProvide second line phone/IVR/CMS/SBC/CTI/CMS/email/fax problem resolution to debug complex IP Telephony problems.u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eProvide technical input for best practices for overall design, implementation, reporting, documentation, SLA’s, etc. for the Telephony and Call Center platforms.u0026nbsp;u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003c/OLu003eu003cBRu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cSTRONGu003eQUALIFICATIONSu003c/STRONGu003e –u003cBRu003eu0026nbsp;u003cBRu003eu003cUu003eEducationu003c/Uu003eu003cBRu003eu0026nbsp;u003cBRu003eu0026nbsp; u003c/FONTu003eu003c/FONTu003eu003cUL dir=ltru003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eVocational or Bachelors’ Degree in Computer Science or equivalent through a combination of education and work experience.u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003c/ULu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu0026nbsp;u003cBRu003eu003cUu003eMinimum Requirementsu003c/Uu003eu003cBRu003eu0026nbsp;u003c/FONTu003eu003c/FONTu003eu003cUL dir=ltru003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eExpert level expertise in Avaya/Nortel system platformsu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eHands on experience programming IVR and ACDs.u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eExperience on integration for CTI desktop and CTI server applicationsu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eProficient in all of the following technologies: CTI, Call Center, CMS,u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eSignificant IP Telephony experienceu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eAvaya Communication Manager (CM) w/ Call Center Administration Skills, including knowledge of Avaya System and Session Managers as well as Avaya Call Management System (CMS).u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eKnowledge of CM Call Routing, Skills, Vectoring and Agent administration.u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eWorking knowledge of building and managing Agent IDsu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eWorking knowledge of IP Networkingu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003c/ULu003eu003cBRu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eu003cUu003ePreferred Qualificationsu003c/Uu003eu003cBRu003eu0026nbsp;u003cBRu003eu0026nbsp; u003c/FONTu003eu003c/FONTu003eu003cUL dir=ltru003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\u003eInfrastructure fundamentals related to Storage, Network, Compute, Telecommunications, Information Security or Application availability,u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=FONT-SIZE: 14px\u003eu003cFONT style=FONT-FAMILY: arial, helvetica, sans-serif; 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size: undefined\\u003eu003cSTRONGu003eu003cSPAN style=\COLOR: #333333\\u003eJOB SUMMARYu003c/SPANu003eu003c/STRONGu003eu003cBRu003eu0026nbsp;u003cBRu003eu003cSPAN style=\COLOR: #333333\\u003eThe Infrastructure Engineer Telecommunications participates in the development of an Enterprise approach to system specification, engineering, operational, administrative, capacity management, maintenance and support services for the Hu0026amp;R Block information telephony infrastructure.u0026nbsp; u003c/SPANu003eu003cBRu003eu0026nbsp;u003cBRu003eu003cSPAN style=\COLOR: #333333\\u003eThe Infrastructure Engineer scope of control typically includes one or more of the following:u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003cBRu003eu0026nbsp;u003cOL dir=ltru003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eNetworks and data communication,u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eTelecommunication systems,u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eServer and/or desktop systems,u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eStorage and data management solutions,u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eApplication management and support.u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003c/OLu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu0026nbsp;u003cBRu003eu003cSPAN style=\COLOR: #333333\\u003eThis position provides technical research and recommendations as needed to supplement the Senior, Lead and Principal Engineer,u0026nbsp; provides support in the areas of technical support escalation, operational logistics, incident and problem resolution services resulting in deployments with optimal Mean Time to Restore (MTTR) and Mean Time Between Failure (MTBF) characteristics. u003c/SPANu003eu003cBRu003eu003cSPAN style=\COLOR: #333333\\u003eu0026nbsp;u003cBRu003eu0026nbsp;u003c/SPANu003eu003cBRu003eu003cSTRONGu003eu003cSPAN style=\COLOR: #333333\\u003eESSENTIAL DUTIES AND RESPONSIBILITIESu003c/SPANu003eu003c/STRONGu003eu003c/FONTu003eu003c/FONTu003eu003cBRu003eu0026nbsp;u003cOL dir=ltru003eu003cLI style=\TEXT-ALIGN: justify\\u003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eDaily telephony system management of AVAYA CM/Nortel CS1 PBX switches, CMS, AES, Context Store, Aura Messaging system, Experience Portal IVR and peripherals (Gateways etc).u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003ePerform Add/Moves/Changes to support Contact Center Agent/Skill/Vector modifications.u0026nbsp;u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003ePerform Routing changes using Route It to support Contact Center.u0026nbsp;u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eProactively engage as the Tier 1 escalation point to resolve system, software or hardware deficiencies in existing Telephony systems.u0026nbsp; This may include performing technical research, developing a corrective plan of action or collaborating with vendors for analysis.u0026nbsp;u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eProvides effective and timely resolution to Telephony hardware and software applications utilizing industry best practices and Hu0026amp;R Block corporate standards.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eProvides timely and consistent communication on overall systems status and operational issues as required by support and customer groups.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003ePerforms deployments of new or upgrades of Telephony Infrastructure utilizing Hu0026amp;R Block configuration standards and processes.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003ePerforms routine system capacity monitoring, planning and implementation.u0026nbsp;u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eImplements, maintains and monitors telecom systems with telecom monitoring tools.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eProvides recommendations for improvement of existing services, or new services to the Manager Telecommunications.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eApplies approved standards, procedures and industry best practices to ensure performance, confidentiality, security, integrity and availability of applicable systems or solutions.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eDocuments new and existing processes, common tasks or infrastructure configurations and creates or maintains applicable diagrams.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eFollows prescribed change management and governance processes for the hosting infrastructure and corporate IT infrastructure.u0026nbsp;u003c/SPANu003eu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSPAN style=\COLOR: #333333\\u003eParticipates on cross functional project teams to build, deploy, and maintain IT infrastructure components to meet client business needs and internal IT objectives.u003c/SPANu003eu0026nbsp;u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eProvide second line phone/IVR/CMS/SBC/CTI/CMS/email/fax problem resolution to debug complex IP Telephony problems.u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eProvide technical input for best practices for overall design, implementation, reporting, documentation, SLA’s, etc. for the Telephony and Call Center platforms.u0026nbsp;u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003c/OLu003eu003cBRu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cSTRONGu003eQUALIFICATIONSu003c/STRONGu003e –u003cBRu003eu0026nbsp;u003cBRu003eu003cUu003eEducationu003c/Uu003eu003cBRu003eu0026nbsp;u003cBRu003eu0026nbsp; u003c/FONTu003eu003c/FONTu003eu003cUL dir=ltru003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eVocational or Bachelors’ Degree in Computer Science or equivalent through a combination of education and work experience.u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003c/ULu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu0026nbsp;u003cBRu003eu003cUu003eMinimum Requirementsu003c/Uu003eu003cBRu003eu0026nbsp;u003c/FONTu003eu003c/FONTu003eu003cUL dir=ltru003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eExpert level expertise in Avaya/Nortel system platformsu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eHands on experience programming IVR and ACDs.u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eExperience on integration for CTI desktop and CTI server applicationsu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eProficient in all of the following technologies: CTI, Call Center, CMS,u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eSignificant IP Telephony experienceu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eAvaya Communication Manager (CM) w/ Call Center Administration Skills, including knowledge of Avaya System and Session Managers as well as Avaya Call Management System (CMS).u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eKnowledge of CM Call Routing, Skills, Vectoring and Agent administration.u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eWorking knowledge of building and managing Agent IDsu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eWorking knowledge of IP Networkingu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003c/ULu003eu003cBRu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eu003cUu003ePreferred Qualificationsu003c/Uu003eu003cBRu003eu0026nbsp;u003cBRu003eu0026nbsp; u003c/FONTu003eu003c/FONTu003eu003cUL dir=ltru003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eInfrastructure fundamentals related to Storage, Network, Compute, Telecommunications, Information Security or Application availability,u003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003cLIu003eu003cFONT style=\FONT-SIZE: 14px\\u003eu003cFONT style=\FONT-FAMILY: arial, helvetica, sans-serif; size: undefined\\u003eWeekend and On-call availabilityu003c/FONTu003eu003c/FONTu003eu003c/LIu003eu003c/ULu003eu0026nbsp;u003cBRu003eu0026nbsp;,title:Infrastructure Engineer-Telecommunications,@type:JobPosting,validThrough:2019-08-07T23:59:59}u003c/scriptu003e,CustomWebTrackerResponse:[]} capture-escaped-parsed-value=preloadResponse />

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