CECP Voice Senior Product Manager

Profile

Description

The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Product Manager will be focused on IVR features within the CECP Voice Program. They will lead all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. This individual will begin to influence department strategy. They will make decisions on moderately complex to complex issues regarding technical approach for project components. Work is performed without direction. This individual exercise considerable latitude in determining objectives and approaches to assignments.

Required Qualifications:


Core business hours align to Eastern Standard Time (EST)
Experience in managing and gathering requirements from stakeholders
Ability to effectively break down barriers to maintain progress on initiatives
Must have ability to support after-hours releases based on business need (average of 1 per month)


Work at Home/Remote Requirements


Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 25x10 (25mbps download x 10mbps upload) for optimal performance of is required


Preferred Qualifications:


Contact center design experience related to telephony
Experience in working with Agile / Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance
Experience with Azure DevOps or Jira Align
Experience with Microsoft Visio
Diplomatic with strong negotiation and conflict resolution skills
Healthcare insurance industry experience


Covid-19 Vaccine Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Additional Information


This role is a remote opportunity that will require up to 5% travel depending on business needs
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews #LI-Remote


Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

Company info

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