Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Colorado Springs, CO
View more jobs in Colorado

Job Details

Senior Telecomm/Voice Administrator Remote US

Company name
Humana Inc.

Colorado Springs, CO, United States

Employment Type

It, Telecom, Sciences

Posted on
Mar 16, 2021

Apply for this job



Humana's Enterprise Shared Services (ESS) team is looking for an experienced Senior Telecomm/Voice Administrator to join working remote, from home anywhere in the US. The Senior Telecomm/Voice Administrator analyzes the organizations telecommunications networks for opportunities to improve call handling or system performance. The Senior Telecomm/Voice Administrator is responsible for mentoring other members of the team in his technical telecom knowledge and skills as well as requirements gathering, resource coordination, and evaluating technical specifications related to complex contact center technology projects.


The Senior Telecomm/Voice Administrator diagnoses problem source through discussions with users; co-ordinates with internal business and IT support teams as well as operational partners and vendors to resolve problems which requires an understanding of business needs as well as technical aspects of telecommunications equipment and systems and vendor capabilities. This role is also responsible for clearly defining business requirements as they pertain to add/change/delete requests driven by multiple operating teams across a large and complex enterprise footprint including third party business partner organizations.

The Senior Telecomm/Voice Administrator will wear many hats including acting as an Agile Product Owner for various contact center technology projects. In this capacity, he/she will be responsible for writing, prioritizing, and working with Agile team members to refine user stories to document business needs/requirements for various contact center technology initiatives such as implementation of the Genesys PureCloud Outbound Dialer Solution, new Voice of the Customer (VOC) survey solution, or handling of non-IVR Toll Free Numbers which will be routed into the Genesys PureCloud Inbound Call solution.

The person in this role is expected to have multiple years of experience working with contact center technology deploying new platforms and features on existing platforms and have in depth understanding of end to end routing of calls through the system and dependencies upon other systems such as Quality Assurance and Workforce Management platforms. This knowledge and experience will be used to influence both IT and business strategy as it pertains to multi-channel contact management.

Required Qualifications

Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree

5 years of telecommunications technical experience

Experience implementing contact center technology solutions (i.e. outbound dialer, post call survey, call routing configuration, etc.)

Knowledge and understanding of technical aspects of telecom equipment and systems

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Work at Home/Remote Requirements

Must ensure designated work area is free from distractions during work hours and virtual meetings

Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Preferred Qualifications

Previous experience as a Telecom/Voice administrator

Previous Agile Product Owner and/or Program Management experience

Experience with Avaya call center solutions

Experience with Genesys Pure Cloud Contact Center Solutions

Experience migrating from legacy contact center technology platform to new platform

Scheduled Weekly Hours


Company info

Humana Inc.
Website :

Similar Jobs:
Application Administrator
Location : Colorado Springs, CO
Application Administrator Inceed is currently working with a great construction partner, here in Colorado Springs, that is looking to add an IT Application Administrator to their team! In this position you would be supporting Off...
RiverTech, an Akima Company, delivers space situational awareness and satellite surveillance services that protect and defend sea, land, air and space operations and their personnel. Providing the talent, tools, and technologies ...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
TelecomCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
TelecomCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2021 TelecomCrossing - All rights reserved. 21 192