Cisco VoIP Support

Profile

Our client, an industry-leading managed services provider offering a complete solution to enterprise customers for outsourcing global IT infrastructure operations.
The world’s largest companies have entrusted their systems, networks, databases, and enterprise applications to our client. Why? Because the mundane tasks have been automated.
Responsibilities
Troubleshooting of Cisco Unified Communications Systems, including CallManager/Unified Communications Manager 7.x through 9.s, Unity, IPCC Express and Enterprise.
Management and troubleshooting Cisco Analog and Digital voice gateways and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones
Required Expertise
Ideal candidate will have strong Cisco experience
Cisco IP Telephony Experience CallManager/Unified Communications Manager 7.x - 9.x
Unity
CallManager Express/Unified Communications Manager Express Unity Express
Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP
Ideal candidate must have a strong background in traditional IP Networking
Strong networking background
Understanding of network operations at Layer 2 and Layer 3
Understanding of major routing protocols
Understanding of fundamental network technologies (VPNs, NAT, etc.)
Desirable Expertise
The following skills will heavily assist the candidate, but are not required
Cisco IPCC/ICM Enterprise
Cisco IPCC/UCC Express
Cisco Voice Portal
Administrative experience with Windows and/or Linux/Unix operating systems
Experience with Call Recording and Workforce Management Systems (Telrex, Witness360, Nice Perform, etc.)
Qualifications
Bachelors Degree in relevant technical discipline or equivalent professional experience is preferred.
Cisco certifications preferred (CCVP, or equivalent)
Qualified candidate must have 2 years experience with either Cisco or Avaya IP Telephony infrastructure, including design, implementation, and ongoing management/troubleshooting.
Must have the ability to manage multiple projects within the established scope, budget and timeline.
Requires complex problem solving abilities with experience in performing root cause analysis.
Must be willing to work Second Shift Sun-Thur or Tues-Sat 2-11pm
Paul Lipman
Lucas Group
Web: ****

Company info

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