Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Newport, RI
View more jobs in Rhode Island

Job Details

Lead Telecomm/Voice Engineer

Company name
Humana Inc.

Location
Newport, RI, United States

Employment Type
Full-Time

Industry
It, Telecom, Sciences, Engineering

Posted on
Aug 14, 2021

Apply for this job






Profile

Description

The Lead Telecomm/Voice Engineer is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Lead Telecomm/Voice Engineer works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The Lead Telecomm/Voice Engineer may support of one or more of the following: the PBX infrastructure, Voice over IP, IVR, voicemail services, wireless devices, call routing technologies, Audio/Video conferencing, WebEx, and related telephony services. The complex infrastructure may include multiple technologies from multiple vendors, such as CISCO Unified Communications, Avaya, Oracle SBC and Genesys configurations, and others. This position employs recognized best practices to minimize unplanned service outages and maintain facility availability. This position may coordinate with other IT functional areas on systems upgrades or modifications, to minimize disruptions. This position troubleshoots more complex problems that have escalated within the telecommunications function. This position may lead teams of telecommunications professionals involved in the design of complex configurations or in the evaluation and administration of the telecommunications system. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Required Qualifications

Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree

7 or more years of telecommunications/voice technical experience

Experience with contact center technology platforms, specifically Oracle SBC and Avaya products.

Expert in VoIP Protocols SIP/SIPREC/RTP and troubleshooting

Expert in Contact Center and dial plan session management and routing

Prior experience in Contact Center Operations supporting production system availability

Designing and implementing complex telecommunications infrastructure

Expert troubleshooting escalated complex telecommunications problems

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Monitoring tools - Prognosis/ Oracle Enterprise Operations Monitor/Wireshark

Agile/SAFe environment

DevOps / SRE

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com

Similar Jobs:
Description The Senior Telecomm/Voice Administrator works with business and IT partners to ensure the continuous optimization of the voice customer experience for various contact center solutions including but not limited to comp...
CECP Voice Senior Product Manager
Location : Newport, RI
Description The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situat...
The number of jobs listed on EmploymentCrossing is great. I appreciate the efforts that are taken to ensure the accuracy and validity of all jobs.
Richard S - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
TelecomCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
TelecomCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 TelecomCrossing - All rights reserved. 168 192