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Job Details

Senior Director Cox Business Operations Program Management

Company name
Cox Enterprises, Inc.

Atlanta, GA

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Senior Director, Cox Business Operations (Program Management)','180662','','Cox Communications','!*!This position provides strategic oversight of multiple large & complex projects/programs to meet the cox business goals and objectives associated with significant business initiatives.  Collaborates closely with stakeholders, internal customers, external vendors, cross-functional and cross-divisional teams to deliver on-time and within budget completion.  Facilitates cross-functional and cross-divisional teams to execute on defined deliverables, mitigate risk, manage dependencies and drives key decisions impacting the success of the program.  This position will maintain a view of market level impact to ensure that the ongoing project, capability and process introductions do not hinder business performance. Communicates regular status to CB executive team.

The Sr. Director will report to the VP of Cox Business Enablement and function as a strategic subject matter expert in business transformation and large initiative delivery.  Leads a dedicated team of analysts and project managers, responsible for optimizing business performance and standardizing operations across Cox markets through alignment of people, process and platforms. This position provides the thought leadership to inform the cox business capability roadmap as well as the business acumen to effectively support the incremental needs of our current state operations.

Primary Responsibilities and Essential Functions

Ensures successful coordination and delivery of key CB initiatives within scope, schedule and budget constraints.

Influences and partners closely with the top executives to implement major business initiatives across the company

Develops and maintains strong partnerships with boundary partners to ensure coordinated implementation and deployments

Interacts with customers and employees to understand the true needs and requirements for a future state

Interacts with technology to ensure the successful implementation of business intent.

Interacts with CB markets to ensure a successful business adoption of the implementation.

Collaborate across departments and boundaries to develop transformational roadmaps and deliver upon project objectives

Challenges senior leadership and subject matter experts to “lean out” processes to reduce costs, simplify processes and improve the customer journey

Defines operational and strategic approaches to ensure business success by managing, sustaining and continuously improving business processes

Collects and evaluates operational, service, and performance data to identify trends and areas for improvement – including best practice research and presentation

Analyzes new business requirements, determines current performance, forecasts future performance and builds and manages detailed project plans to implement improvements and/or corrective actions

Translates vision and high-level business concepts into viable solutions for field deployment

Evaluates new business requirements, identifies current performance and forecasts future state, isolates and plans for most effective approach

Analyzes execution cost, develops operational budget and influences for approval

Analyzes new business requirements and identifies and recommends the most effective approach and resolution to issues.

Partners in the development of training and adoption materials to support initiatives

Drives execution of new processes and capabilities.

Recruit, hire, retain and manage a team of professionals as necessary, including establishing team and employee goals, providing formal and informal feedback, and coaching team members towards high performance

Accountable for delivering scope, schedule and budget for owned organization and initiatives.

Develops and presents status / results to executive level management



10 or more years of experience required in related field

5 or more years of experience required if candidate possesses a related advanced degree

Recognized industry leader in establishing standards and recommendations in best practice concepts and methodologies

Possesses a track record of willingness and ability to work collaboratively and effectively across departments and boundaries (i.e. Product, Strategy, Operations, Care and Field Services) to develop transformational roadmaps and deliver on project objectives

Proven ability to lead and inspire, excellent interpersonal, collaborative and

communication skills

Strong ability to directly and indirectly influence at executive levels

Strong technical, process and industry knowledge

Demonstrated strategic leadership developing vision for core process/system platforms

Experience working from vision and high level business concepts to creating concrete field deployed processes

Requires proficiency in Microsoft Office Suite


PMP or other PM certificate

BS/BA degree in related discipline strongly desired

MBA or advanced degree in related discipline strongly preferred

10 or more years of experience in a management role preferred

7 or more years of experience within Commercial Business supporting service and operational level agreements, strongly desired

5 or more years of experience running incident, problem and or critical event management for large scale firms preferred

Experience in telecommunications industry

 ','!*!About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.','Cox Communications, Inc.','US-GA-Atlanta-6205-B Peachtree Dunwoody Rd','','Regular','Executive','Day Job','','Yes, 50 % of the Time','Full-time','Jan 26, 2018','Senior Director, Cox Business Operations (Program Management)

Company info

Cox Enterprises, Inc.
Website :

Company Profile
Cox Enterprises is a leading communications, media and automotive services company. With revenues of nearly $16 billion and approximately 50,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, commercial telecommunications and advertising solutions); Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms); and Cox Automotive (automotive-related auctions, financial services, media and software solutions). The company's major national brands include, Kelley Blue Book, Manheim, and Valpak.

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