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Job Details

Manager Engineering Field

Company name
T-Mobile USA, Inc.,(metropcs)

Clarksburg, WV

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Full Time Internal Only This position oversees the day-to-day field activities necessary to ensure smooth operation of the network. Supports other departments within market for new site turn-up, troubleshooting issues (customer and equipment), and achieving market\/regional\/T-Mobile performance metrics. Coordinates and supervises the daily activities of the field staff in order to maintain the performance of all Base Transceiver Station (BTS) nodes to ensure optimal service is provided to T-Mobile\u2019s subscribers at all times. Plays a catalyst role in building a strong, motivated, service-oriented team by utilizing routine coaching sessions, assisting with progressive career development, and establishing training requirements. Interacts with all local and regional departments as well as with sales teams to assist in developing new tools, processes, and planning\/scheduling workload execution. Promotes a healthy work environment and is the voice of the front-line employee. Requires a solid leader with well-developed listening skills and is ultimately accountable to our customers for the results his\/her team delivers. STUFF WE'LL TRUST YOU WITH YOUR RESPONSIBILITIES Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. \u2022Supervises day-to-day activities of field technicians (prioritizes workloads, does resource planning, oversees daily\/weekly activities, approves time, etc.) to achieve Network Trouble Management (NTM) standards compliance and network reliability metrics (Service Level Agreement (SLA), Mean Time to Repair (MTTR), alarm recovery, Minutes of Usage (MOU), Base Station Subsystem (BSS) availability, etc.). Monitors quantity and quality of work performed by field technicians. Serves as escalation point 24x7 for all BSS issues, unless on Paid Time Off (PTO) or Operations Manager has approved other coverage arrangement. \u2022Coaches and develops direct reports, fostering a team environment and a culture of excellence. Conducts ongoing coaching and career development with direct reports (bi-weekly\/monthly 1-1 coaching, quarterly reviews, quarterly goal-setting, etc.). Promotes rewards and recognition programs. \u2022Promotes fiscal responsibility. Actively manages operational expenses (overtime, tower crew work, parts and maintenance), tracks and maintains all technician-assigned company assets (phones, computers, test equipment, etc.), negotiates and recommends maintenance contracts, and maintains inventory of company assets through proper Asset Lifecycle Management (ALM) audit\/reconciliation practices. In some locations, fulfills repair and return, warehouse support, and shipping\/receiving duties. \u2022Ensures compliance with and adherence to all T-Mobile policies and procedures. Acts as Field Safety Liaison to ensure compliance with all T-Mobile\/OSHA requirements. Leads field related Disaster Recovery efforts and works with ICT regional team and other support teams to restore network services. \u2022Manages outsourced activities and provides appropriate documentation and reporting of outsourcing activity to higher-level management. Audits and maintains integrity of operations-centric data in all engineering systems, including proper closure of tickets\/tasks and work-log updates (InSite, Homer, Alarm Point, ALM, etc.). STUFF YOU TELL PEOPLE AT PARTIES YOUR QUALIFICATIONS \u2022Strong knowledge of troubleshooting techniques \u2022Working knowledge of overall network architecture and GSM principals \u2022Leadership and coaching skills; fosters teamwork and cross-functional cooperation in order to create a positive work environment \u2022Ability to create and refine processes and procedures \u2022Ability to prioritize tasks\/activities, adapt to change, and refocus to recover quickly \u2022Basic computer skills; proficient in Microsoft Office, including Excel and PowerPoint; vendor-specific network navigation; T-Mobile systems \u20224-6 year\u2019s technical experience in telecommunications field operations and maintenance or cellular systems experience \u20222 years\u2019 experience with GSM systems \u2022High School Diploma\/GED \u2022Technical or business discipline \u2022Applicant is to meet the minimum DOT medical standards under 49 CFR Part 391

Company info

T-Mobile USA, Inc.,(metropcs)
Website :

Company Profile
We announced that MetroPCS and T-Mobile have officially joined forces. We believe things are only going to get better for you as we aim to provide you with more phone choices, more value and more coverage and resources now that we have combined MetroPCS and T-Mobile.

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