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Job Details

Call Center - Customer Service Representative - Military veterans preferred

Company name
Kelly Services, Inc.

Location
Dover, NH

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Job DescriptionIn partnership with our client, an industry leader in standards-based educational assessments, we are seeking experienced Call Center Representatives for a contract opportunity in Dover, NH. In this position, you will be responsible for the following - - Respond to incoming customer inquiries, attempting first contact resolution and following escalation procedures as needed.- Apply intermediate knowledge of contract specific assessments to address customer inquiries.- Apply basic application and software troubleshooting skills for different devices, operating systems, browsers, and download and installation of software.- Log customer calls into the ticketing system.- Provide input for documentation, training, and workflow optimization.- Demonstrate personable and professional customer service skills in daily tasks.Apply today for immediate consideration!
Requirements

- Ability to respond to high call volume in a high stakes, high pressure environment.- Strong written and verbal communication and listening skills.- Ability to work in a team environment, communicate effectively with others, and express ideas.- Ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities.- Basic technical aptitude to learn and support multiple devices, operating systems, browsers, products and applications, and downloading and installing software.- Ability to identify browser and operating system related issues.- Experience working in a call center environment.
Why Kelly\u00ae?At Kelly Services\u00ae, we work with the best. Our clients include 95 of the Fortune 100\u2122 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About
Kelly Services\u00ae

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]

Company info

Kelly Services, Inc.
Website : http://www.kellyservices.com

Company Profile
William Russell Kelly founded the company in Detroit on October 7, 1946, operating as the Russell Kelly Office Service. He is widely credited with pioneering the modern temporary help industry. The company was renamed Kelly Girl Service in 1957, and it became Kelly Services® in 1966 to reflect the growing services of the company. Established in the International Marketplace In 1968, Kelly Services opened its first international office in Toronto, Ontario, Canada. The company’s first European office opened in 1972 in Paris, France. Today, we offer a full suite of outsourcing, consulting, and staffing solutions—delivered globally from over a 70-year heritage of dynamic talent innovations. Total Sales Revenue in 2016 was $5.3 billion. Fortune U.S. Rank Kelly Services is currently ranked 490 in the Fortune 500 list of America’s largest companies.

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