Job Responsibilities:Handles inbound sales and retention calls in a call center environment.Educate customers on Windstream Business Product Line that will fit their business’s needs.Access and update Unassigned Small Business accounts through computer based systems.Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates. Work with urgency and accuracy to assist the customer and present the best solution for both the business and the customer.Handle Sales LeadsEssential Skills:Good telephone communication skills and customer interface ability. Strong Sales Experience. Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating customer needs, work as a team player, PC skills (Windows), 10-key and keyboarding skills, Salesforce experience. The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry. Must be able to work flexible hours. Also, overtime may be required.Preferred Requirements:At least 3 years of call center experience, preferably in the telecommunications industry. Strong sales background with relevant systems knowledge.IND123
Bachelor's Degree and /or 1-2 years telecommunications experience preferred; 1-2 years prior sales or account management experience preferred. 1-2 years of outstanding performance in outbound, direct sales prospecting, or inbound sales or contact center experience is advantageous. REQUIRED:HS Diploma/GEDEEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to
Website : http://www.windstream.com
Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. The company's corporate headquarters is in Little Rock, Ark. Windstream Holdings, Inc. provides communications and technology solutions in the United States. The company offers managed services and cloud computing services to businesses, as well as broadband, voice, and video services to consumers primarily in rural markets. Its primary business service offerings include integrated voice and data services, multi-site networking, data center services, managed services, high-speed Internet, voice services, and carrier services.