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Customer Care Manager I

Location
Broomfield, CO

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u003Cpu003Eu003Cstrongu003Eu003Cspan style=font-size:14.0px\u003Eu003Cspan style=font-family:Arial, Helvetica, sans-serif\u003ECenturyLink (NYSE:CTL) is a premier network solutions provider and trusted partner to our customers. As part of our recent acquisition of Level 3 Communications, our portfolio has expanded. More customers. More network. More locations. More opportunities for you. With a global presence in 60 countries, service to more than 350 metro areas domestically, and more than 200,000 miles of fiber; CenturyLink is going places.u00a0 At CenturyLink, we believe in growth and innovation, for our customers and our employees. Discover how CenturyLink can expand your potential and take your career to new places if youu2019re looking to join a company that celebrates diversity and creativity, with industry-leading benefits and commitment to employee advancement.u00a0 Weu2019re committed to bringing great talent to our team to help us change the world. One network connection at a time.u003C/spanu003Eu003C/spanu003Eu003C/strongu003Eu003C/pu003Eu003Cdivu003Eu003Cp style='padding: 10px;border: 1px solid transparent;'u003Eu003Cp style='font-size:16px;word-wrap: break-word;'u003Eu003Cbu003EJob Summaryu003C/bu003Eu0026#13;u003C/pu003Eu003Cpu003Eu003Cpu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EActs as a single point of contact for a group of assigned customer accounts which typically have a medium to large revenue scope or have moderate to high complex product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Pro-actively manages the customeru0026rsquo;s service needs to ensure the highest levels of customer satisfaction and that their expectations are met. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.u003C/spanu003Eu003C/spanu003Eu003C/pu003Eu0026#13;u003C/pu003Eu003C/pu003Eu003Cp style='padding: 10px;border: 1px solid transparent;'u003Eu003Cp style='font-size:16px;word-wrap: break-word;'u003Eu003Cbu003EJob Descriptionu003C/bu003Eu0026#13;u003C/pu003Eu003Cpu003Eu003Culu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EMust be self-directed, understand the requirements, and take the initiative to complete tasks or assignments with little or no direction.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EExperienced in interfacing with internal and external customers towards effective management of a project or customer expectations.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EDemonstrated ability to direct the work of other functional organizations.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EDemonstrated ability to influence and collaborate across organizational boundaries.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EMust work effectively under pressure; organizing multiple tasks and projects in an ever changing environment.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EDevelop documentation to be reported to all levels of management and customers.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003C/ulu003Eu0026#13;u003C/pu003Eu003C/pu003Eu003Cp style='padding: 10px;border: 1px solid transparent;'u003Eu003Cp style='font-size:16px;word-wrap: break-word;'u003Eu003Cbu003EQualificationsu003C/bu003Eu0026#13;u003C/pu003Eu003Cpu003Eu003Culu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EBacheloru0026#39;s degree preferredu003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EMinimum of 2u0026nbsp;years related customer service experience in the telecommunications industry.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EMust have project management experience in planning and organizing data from various sources into concise, relevant information.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EAbility to focus and deliver pro-actively in a dynamic, multi-tasking, fast-paced environment.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EExcellent interpersonal, verbal and written communication skills.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003Cliu003Eu003Cspan style=font-size:14px;\u003Eu003Cspan style=font-family:Arial,Helvetica,sans-serif;\u003EStrong PC skills in Microsoft Outlook, Word, Excel and PowerPoint.u003C/spanu003Eu003C/spanu003Eu003C/liu003Eu003C/ulu003Eu0026#13;u003C/pu003Eu003C/pu003Eu003C/divu003Eu003Cpu003Eu003Cspan style=font-size:14.0px\u003Eu003Cspan style=font-family:arial, helvetica, sans-serif\u003Eu003Cstrongu003EAlternate Location:u003C/strongu003Eu003C/spanu003Eu003C/spanu003Eu003Cspanu003EUS-Colorado-Broomfield; US-Colorado-Denver; US-Oklahoma-Tulsau003C/spanu003Eu003C/pu003Eu003Cpu003Eu003Cspan style=font-size:14.0px\u003Eu003Cstrongu003Eu003Cspan style=font-family:arial, helvetica, sans-serif\u003ERequisition #u003C/spanu003Eu003C/strongu003Eu003Cspan style=font-family:arial, helvetica, sans-serif\u003Eu003Cstrongu003Eu003Cspan style=font-family:arial, helvetica, sans-serif\u003E:u003C/spanu003Eu003C/strongu003Eu003Cspanu003Eu003Cspanu003E200423u003C/spanu003Eu003C/spanu003Eu003C/spanu003Eu003C/spanu003Eu003Cfont size=2\u003Eu003C/fontu003Eu003C/pu003Eu003Cpu003Eu003Cspan style=font-size:11.0px\u003Eu003Cspan style=font-family:arial, helvetica, sans-serif\u003Eu003Cspan style=color:black\u003EThis job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at u003C/spanu003Eu003Cuu003Eu003Cspan style=color:black\u003Eu003Ca href=****style=color:black\u003Eu00a0u003C/spanu003Eu003C/spanu003Eu003C/spanu003Eu003C/pu003Eu003Cpu003Eu003Cspan style=font-size:14.0px\u003Eu003Cspan style=font-family:arial, helvetica, sans-serif\u003Eu003Cstrongu003Eu003Cuu003EEEOu00a0Statementu003C/uu003Eu003C/strongu003Eu003C/spanu003Eu003C/spanu003Eu003C/pu003Eu003Cpu003Eu003Cspan style=font-family:Arial, Helvetica, sans-serif\u003Eu003Cspan style=font-size:12.0px\u003Eu003Cspanu003EWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, u201cprotected statusesu201d).u00a0 We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.u003C/spanu003Eu003C/spanu003Eu003C/spanu003Eu003C/pu003Eu003Cpu003Eu003Cspan style=font-size:14.0px\u003Eu003Cspan style=font-family:arial, helvetica, sans-serif\u003Eu003Cstrongu003Eu003Cuu003EDisclaimeru003C/uu003Eu003C/strongu003Eu003C/spanu003Eu003C/spanu003Eu003C/pu003Eu003Cpu003Eu003Cspan style=font-size:11.0px\u003Eu003Cspan style=font-family:arial, helvetica, sans-serif\u003EThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.u00a0 Job duties and responsibilities are subject to change based on changing business needs and conditions.u003C/spanu003Eu003C/spanu003Eu003C/pu003E,datePosted:2018-08-10,employmentType:FULL_TIME,industry:null,hiringOrganization:{@type:Organization,name:CenturyLink},identifier:{@type:PropertyValue,name:CenturyLink,value:200423-en_US},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Broomfield,addressRegion:CO,postalCode:80021}}}

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