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Job Details

Jr. Telecom Analyst-UCCE Group

Company name
KellyMitchell Group

Fenton, MO

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Job Description
KellyMitchell is an award-winning, technical staffing firm serving Fortune 500 and high-tech organizations on a global scale. With 16 nationwide offices, two national recruitment centers, one world headquarters, and employees in every state – KellyMitchell connects people with opportunities and clients with success. We are currently seeking a Jr. Telecom Analyst to support one of our clients in the St. Louis, MO area. This Telecom Admin will be responsible for working with Telecom team which supports our current Cisco Telecom system, including IP Telephones, and contact center technologies. The telecom team supports and maintains the telecom system providing scalability, reliability, and supportability.Job Responsibilities:\t40%: ADMINISTRATION\tWorking independently and as a team to monitor and maintain the Telecom platform. This includes assisting with internal requests and end user questions, partnering with the customers gathering user requirements, and troubleshooting problems. Contributes to technical discussions regarding technical solutions and plan execution. Maintain all appropriate documentation in support of Telecom.\t20%: PROBLEM SOLVING\tGood understanding of Business Unit issues as they relate to technology. Performs issue resolution.\t20%: TECHNOLOGY\tBasic understanding of IT standards, processes and best practices. Remains aware of current initiatives. Understanding 3- year plan and is able to align to the strategic direction and priorities of the functional plan. Supports implementation of new technologies. \t20%: COMMUNICATIONS\tGives logical answers to questions. Prepares and listens well. Draws out relevant information and effectively communicates to team. Writes clear summaries of own work; with guidance, writes small sections documents; understands and uses department standards.Job Requirements: \tAssociates or Bachelor's degree\t2-4 years in a technology related field\tDemonstrated ability to work independently and team environments\tAbility to analyze complex situations, negotiate and position solutions towards strategic plans, excellent execution skills\tAbility to learn quickly and adapt to new technologies and processes\tCisco experience\tPrior experience working with clients \tThe Telecom Admin Infra will focus on the installation and support/troubleshooting of Cisco telecom hardware/software equipment\tPerform routine system configuration changes such as add, move, and change station numbers, assign class of restriction/class of service privileges, install both digital and analog telephone sets, change auto attendant menus, add and delete voice mail boxes, and reset alarms.\tResponsible for the customization, documentation, implementation, customization, and support of robust, secure, and scalable telecom and network solutions to support a dynamic business environment\tWork closely with colleagues to meet project goals and to ensure operational efficiency and reliability for voice services and the contact center.\tCreate and update policies and procedures

Company info

KellyMitchell Group
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Company Profile
We’re KellyMitchell—a premier technology consulting company dedicated to matching the most qualified IT professionals with top organizations nationwide. As an award-winning, professional services company, we pride ourselves on offering high-quality strategic consulting, staff augmentation and outsourced business solutions to a wide variety of companies, from Fortune 500 corporations to rapidly growing high-tech organizations.

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