Cox Enterprises, Inc.
Carrier Project Manager I – Billing','180220','','Cox Communications','!*!Purpose:
Responsible for the Project Management of all Cox Business’s National Carrier Customers – “Carrier Projects”. These customers (AT&T Wireline, AT&T Mobility, Verizon, Sprint, etc.) are a part of the 200 Carrier customers that Cox serves nationally. Carrier Projects span multiple states and require national project management disciplines (customer communications, project reprioritization, internal / customer negotiation, and portfolio / project risk management) for projects supporting these customers. This position has independent discretion (up to $10K per project) for the management of all types of Carrier projects including new installs, upgrades, downgrades, off net builds - including multiple cell tower circuits, and dark fiber circuit projects, small cell projects, as well as some Type III projects outside of COX’s footprint. This position will determine the total duration needed for each type of project and oversee the end to end process with support from their field PM peers managing the construction boundary partners.
This position is required to build and manage the project plan and performs quality audits. This position ensures 100% accuracy and integrity of customer data in multiple (OMS) Project Management Systems - enabling Workflow to be moved to the various Cox teams, all within the negotiated agreed timeline. This position is also responsible for managing all relevant project changes from a financial perspective. All projects and all project changes are managed in agreement with CCI’s best financial interests, and comply with Carrier specific Master Service Agreements (MSA) and/or associated Amendments for compliance to Terms and Pricing. This position works the plan and resolves any date conflicts with customer, sales team, Field – PM’s and internal boundary partners. This position proactively addresses questions from customers on details of services being installed and ensures understanding of project lifecycle, duration, risk items and risk mitigations plans. This position will include both Project Initiation (Pre-Fulfillment) and Project Close out (Post-Fulfillment) activities that enable quality projects implemented to our customer’s satisfaction.
Manages multiple Carrier projects concurrently.
Manages Carrier Projects (Wireline and Wireless) through multiple systems - into Granite works/Granite/ OPTIX / BID / AOMS with all pertinent customer project information including project due date, customer location information.
Partners with peer Field PM’s to solve project delays (serviceability, project prioritization, construction, etc.)
Ensures that Building Access Agreement (BAA) process is completed according to plan.
Proactive Customer Communications:
Provides each customer with necessary status (at a Carrier level) of all their projects, due dates and current state of install. Includes risk and notes from all field teams as needed.
Single point of contact for managing Customer Escalations / Clarifications (project changes, cancels & disputes) prior to bill.
Weekly & Monthly Performance Scorecard reviews with Carriers.
Conducts monthly market calls with CAM, PM and Atlanta Sales, Install Funnel, Builds Risk Mitigation Plan.
Other internal projects as assigned – Works with boundary partners for any OMS simplification, conversion programs (Granite, CABS automation, Quality, Transaction Reduction Projects, ICOMS, CABS Conversions projects, etc.)
Partners with National Account Mgrs. to address unique Carrier requests.
Regularly exercises discretion and independent judgment to size and plan each Carrier project, including project reprioritizations – nationally. Manage the project from initiation to billing complete.
Partners with CB Markets, and National Carrier customers in planning and defining multiple customer projects and project priorities, Carrier resource allocation and timing of deliverables.
Drive OMS, Granite, CABS data base clean up completion.
Manages installation dates and times with Field PM’s and customer. Schedules customer due date within the required customer timeframes in the necessary systems.
Applies regulatory knowledge for all pre and post installation activities.
This position requires a high level of professionalism due to the communication and decision making required for these customers.','','','!*!Required
3 years of experience required in related field (i.e. Project Management etc.)
Proficient in Windows based applications (Word and Excel, Tableau)
Strategically minded with an ability to align and collaborate with cross functional teams.
Project Management tools.
Excellent interpersonal and proactive customer service skills.
The ability to work independently and as part of a team.
Required knowledge of Carrier project management process.
Proficient in Windows based applications (Word and Excel, Tableau.)
Ability to meet deadlines with attention to detail.
Works effectively with teams throughout the organization.
Experience in the telecommunications industry.
High Energy with the desire to learn and grow.
Willingness to act and be accountable for results.
BS/ BA degree in related discipline (i.e. Business, etc.)','!*!About Cox Communications
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.','Cox Communications, Inc.','US-GA-Atlanta-6205-B Peachtree Dunwoody Rd','','Regular','Individual Contributor','Day Job','','No','Full-time','Jan 19, 2018','Carrier Project Manager I – Billing
Cox Enterprises, Inc.
Website : http://www.coxenterprises.com
Cox Enterprises is a leading communications, media and automotive services company. With revenues of nearly $16 billion and approximately 50,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, commercial telecommunications and advertising solutions); Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms); and Cox Automotive (automotive-related auctions, financial services, media and software solutions). The company's major national brands include AutoTrader.com, Kelley Blue Book, Manheim, Savings.com and Valpak.