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Job Details

Telcom Network Engineer Specialist

Company name
Automobile Club of Southern California.

Costa Mesa, CA

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Teamwork. Integrity. Dedication.

Together, we make a difference.

If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.

AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.

The Automobile Club of Southern California is seeking a career-minded individual for our Network Engineer Specialist (Telecommunications)

candidate opportunity in Costa Mesa, CA.

Under the direction of the Voice Services Manager, responsible for working directly with end users, vendors, and other suppliers to analyze, develop, support, and implement telecom network solutions and technologies. Based on design documents, develop and implement technology solutions as they relate to defined business requirements. In keeping with industry standards and best practices maintains departmental standards and documentation.

Continually enhance departmental knowledge and skills. Key Responsibilities: • Analyze, support, develop, implement and troubleshoot telecommunications systems/networks and solutions.• Provide remote circuit and system support for100 branch offices• Provide support for Avaya Aura CM v6.3 & v7 core platforms as well as Aura Messaging.• Develops solutions in response to customer requests, and present recommendations that include technical solution and cost estimates.• Support ongoing development and implementation of Voice Services initiatives. • Analyze telecom solutions, costs and schedules with IS management to meet agreed upon requirements, deadlines and goals.• Actively build and maintain relationships with user community, vendors, specialists and developers in order to understand business needs and requirements related to new technology solutions.• Serve as Telecom Engineering lead on multifunctional project teams within IS and across lines of business as required to support business requirements.


• 10 years related telecommunications experience• 5 years recent experience in a position where primary responsibilities include support of Avaya Aura solutions..• Ability to manage multiple projects and support commitments in a fast paced environment. • Excellent customer service and communication skills.• Familiarity with creating and managing to project schedules. • Understanding/experience with: o PBX/Telephone System and Peripheral Architecture (i.e. additions / replacements).o LEC and IXC Services (Trunking and Data).


· Health Coverage for Medical, Dental, Vision

· Paid time off including Vacation, Illness and Holidays

· Life Insurance

· Disability Coverage

· Pension

· 401k Savings Plan

· Employee Discounts

· Career opportunities across multiple business lines and states

“Creating members for life by exceeding our members' expectations through valuable products and legendary service.”

AAA is an Equal Opportunity Employer.

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Company info

Automobile Club of Southern California.
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