Legacy Health System
Job Title: Telecom Engineer III-Infrastructure Engineering
Work Location: System Office 1120 Building - NW Portland OR
Department: Information Services
Status: Full time benefited, 36-40 hrs/wk
Budgeted Hrs/Wk: 40
Work Days: Mon-Fri, no weekends
Job Number: 18-0723
Salary Min: 33.77
Salary Max: 50.32
Critical To Fill:
Job Code: 05294
Telecom Engineer III ? Infrastructure Engineering
Legacy Health is in an active search for a Telecom Engineer - III focused on leveraging existing and new technology as part of our enterprise telecom services and infrastructure. As our organization grows and develops, Information Systems (IS) has begun the process of developing and executing on a strategy to focus and mature our Infrastructure Engineering team, while broadening the areas of technical competence.
This position will be responsible for developing, implementing and supporting enterprise telecom services and infrastructure, and at least one other technical discipline. The ideal candidate will be able to learn and adapt to new technologies quickly in a rapidly changing IT environment, be self-directed and a problem solver, and have excellent oral and written skills.
The Telecom Engineer III will be responsible for many functions including, but not limited to:
- Project leadership and project contribution for Legacy enterprise related telecom systems and services.
- Provide expert technical consultation on projects or other efforts to ensure informed decision making.
- Perform complex build and maintenance tasks for a variety of systems affecting enterprise and partner services
- Coordinates and participates in the resolution of vendor and carrier service issues and the installation of new services
- May perform necessary wiring, cross-connects, jack installation, labeling, and testing in adherence to LHS wiring standards when required.
- Applies knowledge of new or enhanced voice communications and messaging systems' features and functions to meet changing user needs
- Independently diagnose and resolve escalated issues quickly and efficiently, and provide training and mentoring to other team members.
- On call responsibilities for systems and services that include Telecom infrastructure and services.
You belong at Legacy Health IS
if you are an IS professional that strives to provide top level support and service to all your customers. At Legacy Health, we support a large and diverse workforce and look for diversity not only in our people, but in their ideas. Our Culture provides you with the foundation to thrive and explore your career potential, and advance into opportunities that will both challenge and reward you. Here you can combine your passion for your profession with a growing dynamic healthcare system.
Our IS department understands that we are here not just for our customers, but because of them. We deliver service excellence, innovative solutions and a synergy of people, processes and technology that enhance the patient experience and advance the health of our community. If you have a passion for customer service and are ready to bring your IS career to the next level, come join us at Legacy Health.
4 years of experience in delivery of telecom solutions required. Knowledge of server, network, cable plant, client systems, security, and/or project management experience is preferred. 4-6 years of experience preferred.
Bachelor's degree in science, engineering, computer science, math, information systems, statistics or business required. Relevant experience (min. of 4 years) may be substituted for educational requirements.
Thorough understanding of current development and trends in Information Technology and intermediate level experience in one or more of the following domains:
Enterprise PBX and messaging platforms (TDM and VoIP)
Ancillary systems, including Call Recording and CDR
System Monitoring tools for problem diagnosis
Call Center Consulting to improve business processes, Programming, Implementation and Support
Wireless Voice Device programming, implementation and support.
The position is responsible for moderately complex engineering and/or analytical tasks and activities associated with one or more technical areas within the telecom function such as, but not limited to, network design, engineering, implementation, or operations/user support. Has moderate latitude for independent judgement and decision making.
The Telecom Engineer III will work to contribute to strategies, standards, new capabilities, build and design workflows, and connect multiple services or product lines within the organization. The Telecom Engineer III will have a background in design, implementation and support of telecom infrastructure, software, applications, and/or security. The position will require experience and working knowledge of Agile and/or Lean methodologies to deliver information services in an efficient and repeatable manner.
The Telecom Engineer III works with customers, stakeholders, analysts, architects, and other engineers to troubleshoot and find root cause of technology and security defects. They must be excellent team players and have demonstrated experience across multiple systems. The Telecom Engineer III may be a thought leader for certain technologies.
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Legacy Health System
Website : http://www.legacyhealth.org
Legacy Health, a nonprofit, locally owned organization based in Portland, Oregon, and serving Oregon, Southwest Washington and the Mid-Willamette Valley, is well-known for its hospitals, the only health system covering areas from Portland, Vancouver and south to Salem with multiple hospitals and a specialized children’s hospital. Legacy's roots go back more than 100 years. Our two largest hospitals were founded (Good Samaritan in 1875 and Emanuel in 1912) by faith-based groups seeking to care for the growing city. As the decades went on, those two hospitals grew into larger health organizations. In 1989 they merged to create Legacy Health System. Most recently, Silverton Health joined the Legacy family. Silverton Health facilities and clinics now carry the Legacy name. What is now known as “Legacy Health” is one of the largest private-sector employers in the Portland metropolitan area, with a service area extending north to the Vancouver area and south to the mid-Willamette Valley.