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Job Details

Customer Service Technician - Telecom - Charlottesville VA

Location
Charlottesville, VA

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Job Summary

The CenturyLink Customer Service Technician will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. Additionally, maintaining and repairing outside plant facilities within assigned geographic service areas.

Job Description

Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.
Perform maintenance and repair on outside plant facilities.
Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV).
Locate buried telephone cables.
Observe all safety rules and regulations.
Assist other Technical personnel in the performance of their duties when requested.
Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
Actively support sales and marketing related activities.
Direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled and serve on call as needed).
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.
Active Learning (curious seeker of new information and actively works to improve skills and knowledge).
Assume all other duties as assigned.

Qualifications

Education/experience of 3 years beyond high school.
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine work) and manhole covers (up to 150 lbs.).
Basic electricity training/certification or documented equivalent work experience.
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
Basic computer skills including MS Office applications
A valid driver’s license and satisfactory driving record
Preferred Qualifications
Prior experience as a customer facing telecom operations technician.
ADSL installation/repair experience (self/full installs).
A /Net Certified Required Soft Skills.

Alternate Location:
US-Virginia-Charlottesville
Requisition #
200755
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at ****This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Nearest Major Market:
Charlottesville
Nearest Secondary Market:
Virginia
Job Segment:
Telecom, Telecommunications, Technician, Outside Sales, Technology, Customer Service, Sales

Company info

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