The Norland Group
ID9809TitleIT - Network Operations Analyst, CareerLocationFairfield, CAContract Duration1 YearsPay RateUp to $35\/hr DOEJob DescJob Title: IT –Network Operations Analyst-–9809Job Location: Fairfield, CA 94533Duration: 1 yr on W2Responsibilities:This is the Incident\/Event Management role with Change Management functions such as coordinating and managing IT changes for TNS\/Telecom Operations, Maintenance, and Installation environment.This involves close communications with business partners and clients in obtaining approvals and dispatching notifications.Continuous communications with Service Desk, and ENOC (Incident, Problem, Release), and Configuration Management, is a vital responsibility of this position.Participate in daily huddles to review the daily work queue, discuss best practices for CRQ processing, and set priorities for the day.Prepare or update reports and Metrics - highlights, significant events, Change Management metrics, Key Performance Indicators (KPI), performance statistics, and other analytical reports for leadership and team review.Monitor the Clearance Desk mail que for response to request and other information relevant to CRQ processing.Updating incident, problem and\/or change management tickets as needed. Develop and distribute ongoing notifications for changes or outages in progress as directed by leadership.Analyze Request for Change (RFCs) to determine any trends or apparent problems that occur; seeks rectification with all relevant parties.Complete repetitive, basic maintenance activities as requested. Ensures that all safety and company mandated training requirements are completed on time.Fosters and supports a safety culture. Lives Company Safety pledge 100% of the time. Supports a safe working environment by completing all safety and mandated training requirements and reports any unsafe conditions immediately to a supervisor or manager for correction.Required Skills: · BA\/BS in Information Technology OR related field OR equivalent work experience.· Minimum of 2 years’ experience in telecommunication, internet, or network operation center to include familiarity with IT Infrastructure Voice, Microwave, Fiber (DWDM and Sonet), Mux, Network, Common Facilities, Tele-Protection, SCADA and Computing Systems.Desired Skills:Familiarity with Company tools for managing change – Telenium, Telecom Circuit Database, Ring maps and RemedyPrevious experience working in ticket management
The Norland Group
Website : http://www.norlandgroup.com
The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on filling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.