General Communication, Inc.
Purpose of Position: This is an subject matter expert advanced level positon and requires a high level of specific discipline expertise and ability to make technical decisions independently on significant engineering problems. Required to have knowledge of other engineering disciplines and capable of performing as project engineer for major, complex projects. Expected to provide technical leadership, oversight, and mentoring to junior engineers, sales and technical teams. Must have an excellent understanding of pre\/post sales activities along with customer business and analysis of customer's needs. Has latitude for independent judgement . Receives work assignments of a complex level with clear direction on assignment objectives, complex features, and possible solutions. Ability to make operational decisions. Serves as a advisor and mentor to GCI's Solutions Engneer teams to enhance sales performance and align employee strategies by supporting and ensuring the development and delivery of robust leadership. Essential Duties of the Position: * Identify areas of opportunity for new features\/products\/services based on customer familiarity and insight. * Assess technology and test new product opportunities; attend qualified sales and vendor presentations to keep current on trends in technology. * Define and document technical product requirements for new features, revisions and products. * Assist in product lifecycle management process: lifecycle planning, roadmap identification\/documentation, decommission\/transition, etc. * Develop a deep level of understanding of all GCI services and network architecture. * Provides sales development consultation to help teams be more effective by addressing issues related to structure, culture, process or performance. * Coaches to address specific individual sales development needs. * Provides leadership, motivation, direction, instruction and assistance to team members. * Assisting with setting performance goals for team members and continually provides feedback regarding performance in comparison to individual, team, department and company goals. * Interpreting customer needs through direct and indirect communications. * Reviewing of customer USAC filings and RFPs. * Consulting with Sales and Program on strategy, Sales, and Program goals. * Coordinating with Technical Services delivery for viability of all solutions designs. * Gathering of all relevant data for requesting capital estimates, COGS, and pricing information. * Analyze costing data to recommend pricing that is consistent with all funding and regulatory requirements. * Write proposal language that accurately articulates the solutions in audience appropriate verbiage. * Create technical sales diagrams that visually describe the solutions for incorporation in proposals, pre- and post-sales marketing, and customer requests. * Define project requirements based on solutions and lead internal review processes to develop and implement sold services. * Lead customer meetings with internal project and engineering resources. * Provide support to Program and Sales as a technical expert. * Act as customer advocate and provide guidance and feedback, during implementation, testing and support. * Interface with internal groups throughout GCI as a technical representative of Program verticals and as an advocate for customers. * Develop and maintain good customer relationships built on trust and respect. * Identify and quantify customer needs with sales and program support for potential future sales opportunities. * Respond to remote and on-site requests for technical consultation. * Act as primary technical consultant for customer questions or concerns related to GCI Business products. * Represent GCI technical expertise particularly during proposal presentation. * Provide technical support consultation and advocacy, and escalation oversight as part of technical account management. * Consults with customers on technical solutions from GCI and other vendors as part of an overall customer relations management strategy. Knowledge, Skills and Abilities: * Ability to extract hidden or unrealized customer requirements and gain consensus on these requirements with the customer solution sales. * Ability to creatively synthesize solutions, within the scope and limitations of GCI products, services, and capabilities. * Must have extensive, demonstrated experience in design and implementation of complex IP networks. * Must possess an in-depth knowledge of transport mediums; including, fiber, satellite, microwave, and copper. * Experienced with voice and data communications equipment such as routers, switches, hubs, modems, gateways, network accelerators, firewalls, proxies, and associated interfaces. * Cisco and\/or Juniper, route\/switch expertise and certification are required. * IP Telephony and Videoconferencing, experience and certifications are desired. * Cloud computing and hosted applications as a service (IAAS, PAAS, SAAS) experience desired. * Familiarity with higher layer technologies, back-office functionality, and business applications is desirable. * Ability to clearly explain complex technical concepts to various audiences. * Ability to translate ambiguous customer needs into specific, deliverable requirements. * Must have highly developed communication written and verbal and interpersonal skills. * Demonstrated network documentation and Visio experience is desired. * Executes work at a high level with minimal direction. * Exemplary organizational skills and time management planning. * Ability to lead ad-hoc brainstorming sessions with other GCI Engineering, Operations and Project staff to develop complex solutions that provide the functionality required by the customer and fit GCI engineering standards. * Ability to work constructively with multiple different groups to achieve a shared objective. * Must be able to manage conflicting priorities from multiple requestors. * Knowledge of or experience with enterprise, healthcare or education vertical markets is highly desirable. * Understanding and conversant about GCI and it's; competitors, solutions, service strengths and weaknesses, and opportunities and threats. * Familiarity with rural Alaska is desirable. * Minimum of fifteen years' experience for the degreed engineer in a professional discipline within the information technology discipline in a medium to large business, enterprise, organization. Focus on professional skills and management\/leadership to include: a minimum of three (3) years in a managerial, supervisory or lead role. * Telecommunications experience highly desireable. * Years of telecommunications experience must be in the sales, design or implementation of at least three of these areas: Data and IP Services (MPLS, VoIP, VPN, IP, PBX), Managed Network Services (LAN, WAN, CDN, Managed IP PBX, Wi-Fi), Managed Security Solutions, Data Center Outsourcing (application hosting, managed storage), Call Center Technologies (ACD, IVR, Customer Portal), IT Applications Management (Web Services). * High School diploma or equivalent required. * Bachelor's degree in Business, Computer Science, Telecommunications, or technical discipline required. * Qualification is also based upon job performance. * Master's degree in Engineering may contribute to professional experience on a year for year basis. * Industry specific certifications are highly valued and can contribute toward education. * Must possess a current professional level certification. * Qualifying professional-level certification examples: CCNP, CCDP, CCIE; JNCIP; CISSP; IEEE PE Physical Requirements: Ability to perform sedentary work. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to lift 20 pounds. Working Conditions: Heavy workload required periodically throughout the year to prepare external financial reports. Willingness to work additional hours as needed to meet deadlines. Additional hours may include working additional time on weekends, holidays, evenings, and\/or before work hours. The company and its subsidiaries operate in a 24\/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Driving Requirements (if applicable): Must possess and maintain a valid driver's license and a satisfactory driving record. GCI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. Revised 8\/2017SDL2017
General Communication, Inc.
Website : http://www.gci.com
GCI (NASDAQ: GNCMA) is an Alaska-based company providing voice, video and data communication services to residential, commercial and government customers. Founded in 1979, GCI introduced long-distance competition to Alaska and has since grown to be one of the nation’s premier integrated telecommunication providers. The company employs more than 2,000 Alaskans and has a current run rate of $800 million. GCI has a 45 percent share of the state’s long-distance market, and is the state’s largest provider of internet services with cable modem, wireless and dedicated access. Its cable television services pass 80 percent of the state’s households with 64 percent penetration. Digital cable and cable modem service is available to 99 percent of its subscribers. The company offers facilities-based local telephone services in 22 cities throughout Alaska. GCI’s services are connected through company-owned fiber optic, satellite and metropolitan area network facilities to the Lower 48 states. This broadband platform is the only one of its kind in Alaska and allows the company to provide customized services to the Alaska market.