Cox Enterprises, Inc.
Retail Sales Associate','1719992','','Cox Communications','!*!Responsible for driving the retail sales channel for Cox products and services while ensuring customer satisfaction and loyalty by handling customer requests, inquiries and complaints regarding orders, billing and service in a professional manner. Develops and implements retail sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. Exceeds growth and profit objectives by maximizing the retail sales of individual and bundled Cox wireless, video, voice and data services. Guides customers through the purchase decision and activation process of Cox product offerings (cable, data, voice, and wirelessResponsible for meeting established sales objectives by matching customer needs with the right products and servicesEnsures individual sales targets are metExecutes promotions and campaigns designed to increase brand equity and achieve sales objectivesBuilds and maintains relationships with potential and existing customersAids customers in completing purchases and resolving issuesOffers product suggestions to customers to help satisfy their needs/wantsStrives to exhibit best-in-class customer service skillsContributes to sales floor up-keep and cleanlinessAssists with sales floor inventory counts and stock replenishmentEnsures sales floor remains visually appealingClearly explains and illustrates product and service capabilitiesOffers product suggestions to customers to help satisfy their needs/wantsContinuously expands knowledge of trends in wireless and current Cox services and productsMaximizes sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention. 16-Operational duties may include paperwork and completion of sales reports as they relate to store opening and closing.At the Senior Level, plays a key role in handling customer escalations. Additional operational duties may include acting as 'manager on duty' and 'key holder' when necessary and completion of paperwork and sales reports as they relate to store opening and closing activities.Educator (includes accountabilities below): Serves as the store expert on the latest product features, services, and accessories.Responsible to sell accessories and add-on features while supplementing new customer solutions or satisfying existing customer requests.Provides in-house technical support to customers within a Cox Solution Store, related to cable, data, voice and wireless product offerings.Works with customers to solve technical problems with various Cox products and conduct light triage work on wireless phones.Provides prompt and friendly troubleshooting, diagnostic, and upgrade services as appropriate.Additional responsibilities include maintenance of customer request files, preparation of reports for analysis of trends and services as required, and warranty processes for Cox products.Concierge: responsible for ensuring customers have a positive experience in stores by directing customers to the appropriate service area to meet their needs.','','','!*!
Typical Training / Experience - HS diploma, GED or relevant work experience; Specialized skill training/certification may be required; 2-5 years of experience in area of responsibility required
Dept/Org Scope & Impact - Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function; moderate impact to the department
Problem Complexity - Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex; Refers complex, unusual problems to supervisor/manager
Autonomy - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques; Work typically involves regular review of output by a senior coworker or supervisor/manager
Knowledge - Demonstrates basic knowledge of a technical or specialty area; Readily learns and applies new information/concept in area of practice ','!*!About Cox Communications Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.','Cox Communications, Inc.','US-AZ-Tolleson-9897 W McDowell Rd','','Regular','Individual Contributor','Day Job','','No','Full-time','Ongoing','Retail Sales Associate
Cox Enterprises, Inc.
Website : http://www.coxenterprises.com
Cox Enterprises is a leading communications, media and automotive services company. With revenues of nearly $16 billion and approximately 50,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, commercial telecommunications and advertising solutions); Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms); and Cox Automotive (automotive-related auctions, financial services, media and software solutions). The company's major national brands include AutoTrader.com, Kelley Blue Book, Manheim, Savings.com and Valpak.