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Job Details

Lead Spec Client Svcs Mgmt

Company name
Verizon Communications Inc.

Boca Raton, FL

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What you\u2019ll be doing... The Lead Client Services Specialist will manage multiple projects and work with a diverse team of individuals to drive customer goals to fruition. Individual will work collaboratively with the customer to bring next generation services to current network. Lifecycle Governance: The Lead Client Services Specialist is responsible for matrix managing all resources (internal and external) responsible to deliver services and meet contractual commitments. Proactively develop and maintains executive client relationships as well as building new relationships within the account. Establish and maintain client governance communication. Responsible for highlighting value and enhancing opportunities to drive new revenue growth. The SPM is part of high level Service Reviews, where he\/she provides consultancy and decisions on behalf of the Verizon organization. Contract Management and Compliance: Attain client service levels and service deliverables based on contractual commitments, i.e. analyze all contract requirements to develop service blueprint, manage global Day 2 Operations including contracted requirements assurance. The SPM provides Global Client Services inputs during presales phase, and is a key role in the Deal Lifecycle Management process. Global Service Level Management: Monitor SLA agreements to ensure compliance. Being accountable that SLA reporting for customer network performance is provided and ensure service levels are attained which includes managing KPIs of internal supplier groups (Order Management, Billing and Repair). Proactively develop Global risk mitigation strategies to ensure contracted SLA\u2019s are met. Financial Management: Provide financial management support relative to contractual commitments and SLA\u2019s, including Billing account strategy, setup and optimization, adapted to customers financial needs. Oversight of global customer financial management results and trend. Customer Experience: Knowledge of customer\u2019s regional operations and complex integrated solutions and delivery of associated business outcomes. Management of Verizon Services from delivery (along with Project Management) to Lifecycle support and achievement of associated service levels that delivers contracted business solutions. Develops solutions for complex business and client challenges. Global Service Plan and Service Improvement Plan: Create and maintain versions of the Global Service Plan and any other service related document. Establish and maintain Service Improvement Plan for key performance metrics at risk and\/or maintaining Continual Service Improvement (CSI) roadmap Capacity Management: Ensure services capacity is matched to agreed current and future business demands of the customer. Accountable for planning, optimization of network setup and configuration (along with Technical Program Manager) to comply with customer\u2019s systems and business requirements. Service Continuity Management and Problem Management: Ensure all services can be recovered in line with agreed business needs, budget and timelines (Availability and SLA Management). Being accountable for proactive analysis and assessment of problems to proactively address and resolve problems. Develop Disaster Recovery Plans (DRP) processes along with the client and keep track of risk assessment on behalf of the client. Online Enablement: Drive online and eMedia tool enablement and adoption. Assist customer with registration and enrollment for Verizon Enterprise Center (VEC) Tools and other online solutions provided to the customer. Provide training to customer as required. What we\u2019re looking for... You'll need to have: Associate's Degree or two or more years of work experience. Two or more years of relevant work experience. Excellent written and oral communication skills with experience presenting to top level executives. Experience with business software including Microsoft Office. Even better if you have: Bachelor's or Advanced Degree. 5 years Telecom experience preferably managing customer programs. Project Management Professional (PMP) certification. ITIL certification. When you join Verizon... You\u2019ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America\u2019s fastest and most reliable network, we\u2019re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we\u2019re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Company info

Verizon Communications Inc.
Website :

Company Profile
Verizon Communications Inc., through its subsidiaries, provides communications, information and entertainment products and services to consumers, businesses, and governmental agencies worldwide. Its Wireless segment offers access to various wireless voice and data services comprising Internet access through smart phones and basic phones, and notebook computers and tablets; messaging services to send and receive text, picture, and video messages; and consumer and business focused multimedia applications under the Verizon Wireless brand. This segment also provides location-based services; global data services; HomeFusion Broadband, a high-speed Internet service for homes; other connection-related services, such as network access and value added services to support telemetry-type applications; and machine-to-machine services that support devices used in healthcare, manufacturing, utilities, distribution, and consumer products markets, as well as sells smart phones and basic phones, tablets, and other Internet access devices. As of February 24, 2014, it served 103 million retail customers. The company’s Wireline segment offers video services over its fiber-optic network; data Services comprising high-speed Internet and FiOS broadband data products, as well as local exchange capacity, managed, mobility, and security services; voice services, such as local exchange, regional, long distance, wire maintenance, and voice messaging services, as well as VoIP, and landline and wireless services; and local dial tone and broadband services to local, long distance, and other carriers. This segment also provides networking products and solutions, such as private Internet protocol services, and Ethernet access and ring services; and infrastructure and cloud services. The company was formerly known as Bell Atlantic Corporation and changed its name to Verizon Communications Inc. in June 2000. Verizon Communications Inc. was founded in 1983 and is headquartered in New York, New York.

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