As a Supervisor Rx Customer Care, you will be responsible for providing daily leadership, management and guidance to the licensed Call Center staff. As the Supervisor you are responsible for ensuring superior service for our customers and retail partners by providing information, feedback and coaching to agents.
The Supervisor will also support call center service level standards by holding teams accountable for results as well as flawless execution of inbound/outbound calling programs and associated performance metrics. The Supervisor will also create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as a state, federal and regulatory requirements.
Shift will be Monday-Friday 1:30PM-10:00PM
2 years of working experience in a role leading, coaching and developing teams is required
1 years of working experience including strong proficiency with Microsoft Excel and Word, including knowledge of Access and Power Point
Experience in use of call center technologies/applications
Experience working in a call center environment is highly preferred
Retail pharmacy experience is preferred
The ability to lead diverse work groups in a highly professional and specialized work environment
Must be able to communicate effectively with all levels and prepare effective written documents
Expert level leadership skills and the ability to set high standards of performance and coach colleagues to continued success
Ability to assess talent, manage people and motivate others
Strong interpersonal and relationship building skills
Excellent oral, written and interpersonal communication skills
Ability to work in a structured, fast paced call center environment
Ability to manage multiple people and priorities simultaneously
Verifiable High School diploma or GED is required.
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at **** and EEO IS THE LAW SUPPLEMENT at ****
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CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
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