The telecom sector has opened up new ways of communication through various devices and other technologies. The Internet and telephones connect businesses and consumers and hence are very important for a business functioning. Telecommunications technologies are playing a vital role in helping people stay in touch with family and friends too.
Often people write off telecom jobs with just another type of career option, but the fact is that there are numerous jobs under telecommunication. This article discusses some popular telecom jobs.
Sales and Marketing
The need for an effective sales and marketing team is important for boosting sales of telecom products like cell phone connections, land line telephone plans and internet connections, etc. Thus, even in the telecom industry it has become important to use winning marketing tactics to sell the telecom devices and the services associated with those devices.
Development and Support
The lines and systems of telecommunications must function properly, and if anything is not working properly, it needs to be fixed. This is the responsibility of service telecom technicians, network analysts and system administrators. Hence qualified people with relevant experience can surely get a suitable job.
Telecom companies also have a customer service department to handle customer queries and complaints. A graduate can get a job in customer service department provided that he/she has good communication skills and interpersonal skills. Customer care executives need to send reminders to the customers about bill payments, new offers and more. They also need to handle irate customers with patience providing appropriate solutions to the problems. At times they also need to make sales.
Billing and Collections
Professionals that deal with customers' bills and payment procedures are employed in the billing and collections department. These professionals send mail to customers and collect customer bills, ensuring that they are credited to the accounts of the customers. The incomes and expenses of the telecommunication companies are tracked and maintained by professionals like Bookkeepers and Accountants.
There are different departments in telecom companies and each department requires assistant managers and managers to ensure smooth operation. Managers in telecom companies make strategies to enhance work flow and smooth functioning. All team leads report to them. They are responsible for their appraisals and solving their concerns.
If you plan to join as an employee in any of the above-mentioned Telecommunication jobs, you must possess the necessary skills. As the telecom department is primarily concerned with public dealings, the candidates applying for a job in this sector must possess strong communication skills, social skills and must have a pleasing personality. Besides, you should be at least a graduate (in any discipline, but Commerce is preferred) if you want to apply.