Sr. Lync/Telecommunications Engineer

Profile

This position reports to the Director of Enterprise Network Engineering. The position will be used to provide the technical leadership in the implementation of Microsoft Lync, providing the HMH team with an internal expert for this large project scheduled for 2013.
Primary responsibilities include:
• Work with Telecom team to act as technical leader in support of Implementation and operation of Microsoft Lync infrastructure
• Day to day troubleshooting of Microsoft (MS) Lync issues and Administration of Lync user accounts
• Day to day handling of Lync incident/trouble tickets, providing Tier 2 and Tier 3 support
• Day to day administration, support, maintenance and monitoring of the Microsoft Lync 2010 infrastructure
• Analyze and evaluate major system project requirements of considerable complexity
• Determine strategic system development/lifecycle/retirement roadmaps
This position maybe located in any of our main office locations: Orlando, Chicagoland, Boston, Austin
Requirements:
Required Skills
• Deep technical knowledge and operational experience with Microsoft infrastructure technologies: Microsoft Lync, and Active Directory.
• Experience Leading a full Scale Lync Voice environment along with all other parts of the Lync solution.
In-Depth VoIP/Voice experience with MS Lync is a must but knowledge of Avaya, Cisco & Nortel desired
• Media Gateway integration and configuration experience (Audiocodes, Dialogic, NET)
• Experience with designing and configuring dial-plans
• Fundamental understanding of SIP, SIP Trunking, Active Directory and Windows Certificate Services.
• Experience working with Cisco Unity/Call Manager as well as some Routing & Switching knowledge
• Experience with Exchange 2010 including Unified Messaging is highly desired
• Excellent documentation and communication skills
• Capable communicator of technological information to business leaders
• Human and systems resource management skills
Qualifications
• Microsoft MCITP Certification in Lync 2010
• At least 5 years experience in enterprise voice systems operations
• BS in Computer Science, Information Systems or related discipline
Preferred Qualifications
• ITIL V3 intermediate or advanced certification
• Masters degree; MBA, finance or operations management.
Houghton Mifflin Harcourt is an Affirmative Action, Equal Opportunity Employer M/F/D/V and member of e-Verify.
Houghton Mifflin Harcourt Publishing Company
222 Berkeley Street
5th Floor
Boston, MA 02116
Web: ****

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