Contact Center VOIP Consultants

Profile

***US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time***
***Position can be located in most major US Cities***
***Must have a Bachelors Degree***
***Must be open to travel Monday thru Friday, always home on weekends***
Prestigious Global Professional Services Firm is currently seeking Voice Communications Consultants with Cisco, Avaya, or Genesys design and deployment experience.
Key Responsibilities May Include:
• Develop network detailed designs in the following areas: Voice (VoIP, unified communications) and Contact Center (IVR Self Service, Multi-media Routing, CTI and Application Integration)
• Perform assessments of existing client contact center infrastructure and document as-is environments, as required
• Implement contact center infrastructure (Hands-on engineering, configuration, testing, operations support)
• Work with clients to develop high-level technology strategies with supporting roadmap and business case support
• Plan, organize, and manage contact center design and or implementation projects
• Organize project work into client presentations outlining findings and recommendations.
• Project management activities including work planning, status reporting, client relationship management, and project financial management.
• Establish and maintain good working relationships with clients.
• Participate in internal and client-facing meetings, prepare reports and presentations
• Develop internal white papers and knowledge capital on contact center technology topics
• 100% Travel
Basic Qualifications:
• Minimum two years experience designing and deploying voice and contact center capabilities
• Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting
• Hands-on experience with one or more of the following vendor products: Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP
• Bachelors Degree
Preferred Skills:
• Minimum 3-6 years experience in contact center infrastructure design, engineering, implementation, and/or support
• Minimum 3-6 years experience in project management
• Detailed technical knowledge in one or more of the following areas: Contact Center Routing Platforms (ACDs), IVR and Call Queuing, IP Telephony, Peripheral Gateway and Legacy ACD Integration, CTI and Telephony Application Integration
• Experience with network service providers (e.g., carrier routing for toll services)
• Vendor certifications are strongly preferred (e.g., CCVP)
• Proficiency in Microsoft Office.
• Must possess good verbal and written communication skills.
• Enjoy working in fast paced, dynamic environment.
• Ability to multi-task and have the ability to meet deadlines.
• Strong time-management and organization skills.
• Willing to travel 100% of the time.
• Location: preferably major US city
Professional Skill Requirements:
• Eagerness to contribute in a team-oriented environment
Ability to work creatively and analytically in a problem-solving environment
Craig Johnson
Request Technology, LLC
200 East 5th Ave.
Suite 116
Naperville, IL 60563
****
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E-mail: ****
Web: ****

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